Xometry

Xometry is a top AI-enabled marketplace for on-demand manufacturing, providing CNC machining, 3D printing, and more. Fast lead times and high-quality custom parts for engineers and designers worldwide.

Industrial Conglomerates

Industrials

251-1K (914)

Founded 2013

18 open positions

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Project Manager - Case Management

2 months, 4 weeks ago

Argentina

Contract

Mid Level

Project Manager

Project and Program Management

Apply Now

Xometry

Industrial Conglomerates

251-1K

Founded 2013

View All Jobs 18

Description

Take full ownership of complex customer orders involving multiple suppliers and drive execution from start to finish.
Serve as the primary point of contact for customers and provide proactive, transparent project updates.
Collaborate with sourcing teams and customers to identify and resolve sourcing barriers during the project lifecycle.
Oversee the production process for each order, prioritize work effectively, and mitigate delays.
Anticipate risks and issues, implement solutions, and improve on-time delivery and quality.
Manage customer escalations and complaints, including returned products and replacements, in a timely and professional manner.
Work cross-functionally with Engineering, Customer Care, Quality, Sales, Shipping, Operations, and PD&T to support optimal outcomes.
Maintain accurate project documentation, status reports, and case records in the central database.
Manage supplier oversight activities, including assessments, schedules, quality reviews, corrective actions, and shipment reconciliation.
Identify opportunities to streamline, automate, and document complex processes and workflows.
Ensure adherence to quality control, compliance, and case management metric standards.
Provide peer coverage during absences and support leadership as a deputy on team initiatives and process improvements.

Requirements

Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field, or equivalent experience.
Minimum of 4 years of experience in project management, supply chain, and customer service, preferably in manufacturing operations.
Proven track record of delivering complex engineering projects on schedule and within budget.
Strong knowledge of manufacturing processes, engineering drawings, and quality inspection methods.
Strong analytical skills with the ability to perform root cause analysis and develop solutions.
Self-starter with a take-charge attitude and ability to independently drive project completion.
Excellent organizational skills with the ability to multitask, meet deadlines, and manage multiple projects simultaneously.
Superior verbal and written communication skills and the ability to manage stakeholder relationships effectively.
Strong leadership and collaboration skills.
Proficiency in project management tools and software.
Experience with quality management systems, such as ISO 9001.
Ability to thrive in a fast-paced, high-growth environment.
Advanced English level.
PMP certification preferred.
Experience with Xometry's digital marketplace or similar platforms preferred.
Proficiency in data analysis tools, such as Excel, preferred.
Experience working in a manufacturing environment preferred.

Benefits

Remote work arrangement (#LI-Remote).
Opportunity to work for an equal opportunity employer.
U.S. work authorization support through E-Verify for applicable U.S.-based roles.

Interested in this position?

Apply directly on the company website

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