Tech Holding

Tech Holding: California's #1 website design company offering full-service technology consulting with expertise in software management, AI, and security.

Internet Software & Services

Information Technology

51-250 (149)

Founded 2016

6 open positions

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Manager, Ecommerce Operations (Contractor)

1 month, 3 weeks ago

United States

Contract

Senior

Operations Manager

Project and Program Management

CRM JIRA

Apply Now

Tech Holding

Tech Holding: California's #1 website design company offering full-service technology consulting with expertise in software management, AI, and security.

Internet Software & Services

51-250

Founded 2016

View All Jobs 6

Description

Own daily ecommerce operational KPIs, including order flow, returns, cancellations, and fulfillment quality.
Identify root causes of operational issues and recommend process improvements and strategic solutions.
Maintain and improve SOPs across ecommerce channels, private sale operations, fulfillment, customer service, fraud, payment, and system workflows.
Monitor 3PL and SLA performance and work with warehouse partners to improve operational efficiency.
Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning.
Drive cross-functional ecommerce initiatives by managing timelines, documentation, follow-ups, and execution.
Coordinate ecommerce-impacting projects across IT, Logistics, Retail, Marketing, Creative, and Finance teams.
Manage Jira boards, issue tracking, sprint documentation, and communication with internal teams and third-party vendors.
Support the creation of tech stack roadmaps and operational documentation.
Support the Ecommerce Operations Coordinator through coaching, development, and performance management.

Requirements

6–8+ years of experience in ecommerce operations, digital operations, or ecommerce project management.
Experience supporting Shopify Plus operations and ecommerce system integrations.
Strong understanding of fulfillment operations, 3PL workflows, and omnichannel ecommerce concepts.
Ability to manage complex cross-functional projects end-to-end.
Strong analytical mindset with forecasting and operational planning experience.
Exceptional documentation, process mapping, and communication skills.
High level of professionalism, organization, and operational ownership.
Ability to work effectively in fast-paced and evolving environments.
Experience with luxury or premium retail brands is preferred.
Familiarity with platforms such as Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce is preferred.
Experience supporting customer service or CX improvement initiatives is preferred.
Experience supporting DAM, CRM, or clienteling system implementations is preferred.
Must be authorized to work for any employer in the US; sponsorship is not available.
Ability to work on Pacific Time.

Benefits

Equal Opportunity Employer with a diverse and inclusive workplace.
Opportunity to work on a project-based assignment with a rapidly scaling omnichannel ecommerce business.

Interested in this position?

Apply directly on the company website

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