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(English C1) Technical Support Consultant (4-Month Cooperation, fully remote)

1 day, 20 hours ago
Mexico, Colombia, Costa Rica, Dominican Republic, Peru
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
501-1000
Founded 2010
View All Jobs 4

Description

  • Provide professional technical support to customers via email and chat.
  • Troubleshoot product issues and guide customers through solutions step by step.
  • Diagnose whether issues relate to hardware, the app, connectivity, setup, or user configuration.
  • Ask targeted questions to understand and investigate customer problems.
  • Follow established troubleshooting procedures and apply judgment to nonstandard situations.
  • Document customer interactions, diagnoses, and troubleshooting steps clearly.
  • Escalate complex or unresolved technical issues when necessary.
  • Manage multiple customer conversations while maintaining accuracy, quality, and a positive customer experience.

Requirements

  • English proficiency at C1 level or higher, written and spoken.
  • At least 1 year of experience in a technical customer support role.
  • Strong troubleshooting, problem-solving, critical-thinking, and analytical skills.
  • Tech-savvy mindset and practical judgment when resolving customer issues.
  • Ability to communicate patiently and professionally with customers.
  • Experience providing video support is preferred.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

Benefits

  • Flexible schedule.
  • Fully remote collaboration opportunity.
  • Compensation in USD.
  • Inclusive international work environment.
  • Workload designed to support personal time balance.
  • Responsive leadership and self-development opportunities.
  • Trust-based culture with no time-tracking requirements.
  • Potential for long-term collaboration after the short-term engagement.

Interested in this position?

Apply directly on the company website

Apply Now

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