Senior Technical Support Engineer

3 weeks, 1 day ago
Contract
Senior
Customer and Technical Support
BriteCore

BriteCore

BriteCore offers a scalable, cloud-based insurance policy administration platform designed specifically for property and casualty insurers, enhancing operational efficiency through advanced analytics, reporting capabilities, and a comprehensive core sy...

Insurance
51-200
Founded 2009
$63M raised

Description

  • Build customer relationships and resolve complex technical issues through phone, email, and video support.
  • Provide guidance on BriteCore features, configuration, and platform optimization.
  • Investigate application behavior and troubleshoot issues using debuggers, logs, stack traces, MySQL, DataDog, and Python code.
  • Create and maintain technical documentation, knowledge-base articles, troubleshooting guides, and best-practice notes.
  • Document reproducible Jira defect reports and customer-facing issue resolutions.
  • Test API endpoints.
  • Improve legacy data delivery and reporting solutions using MySQL and Quicksite datasets.
  • Collaborate with DevOps to implement DataDog monitoring for uptime, scalability, and performance.

Requirements

  • Full degree in Computer Science or a related field.
  • 4+ years of experience handling complex support tickets.
  • 2+ years as a central technical services contact for enterprise clients.
  • Advanced MySQL skills, including query execution and data analysis.
  • Intermediate Python coding skills and strong ability to read Python code.
  • Experience supporting customers via phone, email, and video chat.
  • Linux administration, debugging, monitoring, and maintenance experience.
  • Hands-on experience with APIs, web technologies, AWS Cloud Infrastructure, and Bash scripting.
  • Excellent written and verbal communication skills.
  • Experience at a scaling startup, with Zendesk, or with Python web development frameworks such as Django or Web.py (preferred).
  • Must be located in Argentina and submit a resume in English.

Benefits

  • Fully remote role within Argentina.
  • Long-term independent contractor position.
  • Equal-opportunity, inclusive work environment.

Interested in this position?

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