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Service Desk Consultant - Spanish

11 hours, 23 minutes ago
Canada
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1001-5000
Founded 1999
View All Jobs

Description

  • Document customer issues in the ticket management system.
  • Analyze issue symptoms, determine urgency, and resolve incidents where possible.
  • Escalate unresolved incidents to Tier II support and manage them through the full lifecycle.
  • Assist with internal and external escalations.
  • Identify process-improvement opportunities and collaborate with peers and leads to improve service delivery.
  • Provide Tier I support for IT and communications systems used by service desk clients.

Requirements

  • 2+ years of Tier I technical support experience in a service desk or help desk role.
  • Fluent Spanish and English communication skills in a professional environment.
  • Excellent Spanish bilingual written and verbal communication skills.
  • Proven ability to troubleshoot and resolve technical and procedural issues.
  • Ability to adapt to changing customer needs and manage high-stress situations professionally.
  • Ability to build rapport with peers and colleagues.
  • Proven customer service skills across phone and other support channels.
  • Willingness and ability to work weekends.
  • Understanding of ITIL Incident Management (preferred).
  • CompTIA A+ certification (preferred).

Benefits

  • Collaborative and inclusive workplace culture.
  • Employee recognition programs.
  • Employee resource groups, town halls, and company-wide training.
  • Interview and workplace accommodations upon request.

Interested in this position?

Apply directly on the company website

Apply Now

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