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Product Support Specialist - EMEA (7 months contract)

10 hours, 50 minutes ago
Croatia, Estonia, Greece, Latvia, Lithuania, Malta, Poland, Turkey, Algeria, Nigeria, Tunisia
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript JIRA Notion
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Swapcard

Swapcard

Swapcard is a top event and community platform providing AI-powered all-in-one event management solutions for in-person and hybrid events, fostering networking and community building.

Professional Services
201-500
$5M raised
View All Jobs

Description

  • Communicate with customers through Intercom, video calls, and webinars.
  • Own customer issues from initial contact through resolution or escalation to the appropriate subject-matter expert.
  • Develop expert knowledge of Swapcard’s platform, user types, and plans.
  • Partner with the Success team to ensure customers have a strong platform experience.
  • Work with Product teams to identify issues and synthesize customer feedback into potential solutions.
  • Help improve the platform’s intuitiveness, reliability, performance, and quality.
  • Identify Help Center content gaps and document knowledge.

Requirements

  • Previous experience in a troubleshooting environment.
  • 1–2 years of technical support experience.
  • Understanding of technical fundamentals and modern support tools, including Slack, Notion, Intercom, Jira, and Gainsight.
  • Understanding of web technologies and concepts, including HTML, CSS, JavaScript, and APIs.
  • Ability to troubleshoot issues and use available resources to answer baseline technical questions.
  • Strong customer focus and enjoyment of helping customers.
  • Strong written and verbal communication skills, including clarifying questions, empathy, and appropriate tone.
  • Ability to receive and act on feedback.
  • Strong critical-thinking and problem-solving skills, with the ability to learn quickly.
  • Experience working toward KPIs, metrics, or quotas.

Benefits

  • Remote-first work environment, with headquarters in Paris.
  • Generous paid time off.
  • Swapcard pays 100% of employee health insurance contributions.
  • Remote-work perks, including equipment and work-from-home budget.
  • Co-working space budget.
  • Learning and development budget.
  • Mental health care initiatives.
  • In-person social gatherings.

Interested in this position?

Apply directly on the company website

Apply Now

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