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Bilingual Virtual Medical & Front Office Administrative Assistant - OR

2 weeks, 2 days ago
Colombia, El Salvador, Guatemala, Honduras, Nicaragua, Peru
Contract
Junior
Administrative Assistant
Customer and Technical Support
HIPAA
Apply Now
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025
View All Jobs 5

Description

  • Handle high-volume inbound and outbound patient calls in English and Spanish.
  • Answer patient questions, document communications in Tebra, and route clinical matters to licensed providers.
  • Schedule and manage appointments, confirmations, cancellations, rescheduling, and no-show follow-up.
  • Submit, track, and follow up on prior authorizations for medications, procedures, and imaging.
  • Verify insurance eligibility, benefits, copays, deductibles, coverage, and referral requirements.
  • Coordinate medication refill requests according to practice protocols without making clinical decisions.
  • Contact patients regarding appointments, authorizations, referrals, and other outstanding administrative needs.
  • Manage email and inbox communications and update patient demographic information.
  • Follow up on pending items through resolution or appropriate escalation.
  • Provide professional, compassionate, and organized front-office support as a remote team member.

Requirements

  • 2+ years of experience supporting a U.S.-based medical practice.
  • Previous experience as a medical receptionist, front-desk coordinator, patient coordinator, or medical administrative assistant.
  • Bilingual English/Spanish proficiency and excellent professional spoken English.
  • Strong inbound and outbound phone experience.
  • Hands-on appointment scheduling experience.
  • Experience verifying insurance eligibility and benefits and handling prior authorizations.
  • Strong understanding of HIPAA and patient confidentiality.
  • Excellent documentation, organization, attention-to-detail, and follow-up skills.
  • Ability to work independently in a remote environment.
  • Tebra experience preferred.
  • Medication refill, referral coordination, insurance-carrier, or high-volume/multi-provider practice experience preferred.

Benefits

  • Fully remote, full-time contractor position supporting an established U.S. medical practice.
  • 40-hour workweek with negotiable pay based on skills and experience.
  • Long-term opportunity for the right candidate.
  • Monday–Thursday, 8:00 AM–5:00 PM CST; Friday, 8:00 AM–12:00 PM CST; one Saturday per month.
  • Direct patient-facing impact and opportunity to become a trusted extension of the practice team.

Interested in this position?

Apply directly on the company website

Apply Now

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