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Sr. Power Platform Support Engineer

1 week, 5 days ago
Mexico, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Paraguay, Peru, Uruguay
Contract
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Azure OAuth Power BI PowerShell
Apply Now
Resilient Co

Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services
11-50
Founded 2020
View All Jobs 12

Description

  • Triage, investigate, and resolve incidents and service requests for Power Apps, Power Automate, Power Pages, and Dataverse within SLA targets.
  • Diagnose and restore failing Power Automate flows, including authentication, connection reference, throttling, API limit, and error-handling issues.
  • Troubleshoot Canvas and Model-Driven app problems such as delegation warnings, slow performance, data issues, permission errors, and client behavior.
  • Monitor platform health using CoE Starter Kit analytics and proactively identify failing flows, orphaned apps, over-privileged connections, and capacity risks.
  • Manage connections, service account access, authentication issues, environment access requests, provisioning requests, and DLP exception handling.
  • Support citizen developers by unblocking issues, routing requests through the CoE intake process, and escalating when redesign is needed.
  • Perform minor fixes and enhancements to existing apps and flows through the Dev > Test > Prod ALM pipeline.
  • Troubleshoot Power BI operational issues including dataset refresh failures, gateway connectivity, and row-level security problems.
  • Maintain knowledge-base articles, troubleshooting runbooks, and end-user self-help documentation.
  • Participate in root cause analysis and problem management, escalating complex issues to developers or architects when needed.

Requirements

  • 3+ years supporting or administering Power Platform in a production enterprise environment.
  • Strong troubleshooting ability to read run history, interpret errors, reproduce issues, and isolate root cause.
  • Hands-on support depth in Power Automate, including OAuth/authentication, connection references, throttling, retry behavior, and failed run outputs.
  • Experience troubleshooting Canvas and Model-Driven apps, including delegation, performance, security roles, and data/permission issues.
  • Dataverse support knowledge covering security roles, table and column permissions, business rules, and data integrity.
  • Familiarity with CoE Starter Kit analytics for monitoring and issue detection.
  • Understanding of DLP policy impacts on connectors and solution behavior.
  • Experience with SharePoint Online lists, document libraries, and performance limits as a data source or integration target.
  • ITSM discipline and experience working incident, request, and problem queues against SLAs.
  • Clear written communication for non-technical users and knowledge-base documentation.
  • Ability to give and receive substantive reviews constructively.
  • Microsoft PL-200 or PL-100 certification preferred.
  • ServiceNow or comparable ITSM platform experience preferred.
  • PowerShell for Power Platform admin automation preferred.
  • Power Automate Desktop / RPA support experience preferred.
  • Microsoft Copilot Studio experience preferred.
  • Power Pages troubleshooting experience preferred.
  • Azure integration troubleshooting experience with Logic Apps, Azure Functions, custom connector backends, and Key Vault preferred.
  • Working knowledge of ALM in Power Platform, including solution-aware deployment, environment variables, and connection references preferred.
  • Familiarity with Managed Environments, Pipelines for Power Platform, and the 2026 licensing model changes preferred.
  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent demonstrated experience.

Benefits

  • 6 to 11 month engagement length.
  • Time zone aligned to ET.
  • BYOD laptop arrangement.
  • Opportunity to work in a mature, high-usage Power Platform environment with established governance and standards.

Interested in this position?

Apply directly on the company website

Apply Now

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