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IT Support Specialist (Contract, Remote)

3 weeks, 6 days ago
Romania
Contract
Junior
Technical Support Engineer
Customer and Technical Support
DHCP DNS macOS PowerShell TCP/IP
Apply Now
INFUSE

INFUSE

INFUSE delivers buyer-first demand & lead generation that accelerates pipeline velocity & buying group activation. Identify buying groups, engage across channels, and drive measurable ROI.

Professional Services
251-1K
Founded 2012
View All Jobs 129

Description

  • Provide remote IT support to employees across locations and time zones.
  • Troubleshoot issues with Windows 10/11, macOS, Microsoft 365, Google Workspace, VPN, Wi‑Fi, browsers, and business applications.
  • Own the full ticket lifecycle from logging and prioritization through resolution, escalation, follow-up, and closure.
  • Escalate unresolved issues to L2/L3, infrastructure, security, or application teams as needed.
  • Support onboarding and offboarding, including account creation and deactivation, access packages, and permissions checks.
  • Provide basic support for Microsoft Entra ID / Azure AD user accounts, groups, MFA, and access issues.
  • Create and maintain internal IT documentation, guides, and knowledge base articles.
  • Document recurring issues, known fixes, and support procedures to improve future handling.
  • Identify patterns in support requests and help improve workflows, standardize processes, and support automation efforts.

Requirements

  • 2+ years of experience in IT support, helpdesk, or a user-facing IT role.
  • Experience supporting Windows 10/11 in a business environment.
  • Hands-on experience with Microsoft 365 or Google Workspace.
  • Basic knowledge of identity and access management concepts, including users, groups, MFA, passwords, and permissions.
  • Networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
  • Experience using a ticketing system such as Jira SM, Zendesk, Freshservice, ServiceNow, or similar.
  • Good written English and the ability to work independently and escalate appropriately.
  • Microsoft Entra ID / Azure AD experience is preferred.
  • Experience with MDM tools such as Intune, Jamf, Mosyle, Kandji, or similar is preferred.
  • Scripting or automation experience with PowerShell, Power Automate, Google Apps Script, or basic APIs is preferred.
  • ITIL awareness or ITSM experience is preferred.
  • Onboarding/offboarding workflow experience, technical documentation, or KB writing experience is preferred.
  • Familiarity with AI-powered productivity tools such as ChatGPT, Microsoft Copilot, or Claude is preferred.

Benefits

  • Monday-Friday schedule with shifts from 8:30 to 17:30 EEST and a 1-hour break.
  • Days off on US national holidays.
  • Paid vacations and sick leave.
  • Reduced Fridays during summer.

Interested in this position?

Apply directly on the company website

Apply Now

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