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Technical Support Specialist- Swing Shift

1 week, 6 days ago
United States
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Agile AWS Azure CSS Datadog HTML Machine Learning Mailgun Microsoft Dynamics 365 PostgreSQL Postman Python REST API Salesforce Scrum SendGrid Snowflake SQL Twilio
Apply Now
Lirio

Lirio

Lirio is a behavior change AI platform that unites behavioral science with artificial intelligence to move people along their unique journey to better health through person-centered communication.

Health Care Providers & Services
51-250
Founded 2017
$70M raised
View All Jobs 2

Description

  • Use REST services and Postman API tools to set up and manage critical client environments.
  • Monitor and assess production applications and message distributions using tools such as Datadog, SendGrid, Mailgun, Twilio, Salesforce, Microsoft Dynamics, and Snowflake.
  • Support analysis and process improvements based on monitoring findings.
  • Collaborate cross-functionally across UI, backend, data science, Application Support, and Client Success teams.
  • Support technology and processes including data ETL, software configuration, and message template or HTML manipulation.
  • Manage the Client Service Desk, maintain the change request backlog, troubleshoot reported issues, and escalate problems with clear details.
  • Monitor, manage, and maintain multiple communications channel configurations.
  • Assist with User Acceptance Testing for new clients and platform capabilities.
  • Write, verify, and maintain documentation for infrastructure, products, tools, API docs, wiki pages, and troubleshooting guides.
  • Work in an agile DevOps environment and communicate clearly with internal teams and clients.

Requirements

  • Authorized to work in the US without sponsorship.
  • Must spend the first week onsite at a Tennessee office; travel expenses are paid.
  • Contract-to-hire role with a 1-3 month contract period.
  • Shift hours are 7pm EST to 4am EST.
  • Candidates from any US time zone may apply.
  • Bachelor’s degree in a related field preferred.
  • 2-5 years of experience in a similar role supporting a SaaS product.
  • 2-5 years of experience in an agile DevOps environment preferred.
  • Intermediate experience with Python, HTML, and CSS.
  • Hands-on experience with PostgreSQL or Snowflake and SQL skills.
  • Hands-on experience troubleshooting complex issues with monitoring and logging tools such as Datadog.
  • Understanding of Amazon Web Services, Microsoft Azure, and other cloud services.
  • Familiarity with Jira Service Desk or other incident management systems.

Benefits

  • Medical insurance with HSA option.
  • Dental coverage.
  • Vision coverage.
  • Company-paid short-term and long-term disability.
  • Company-paid life and AD&D insurance.
  • 401(k) with company match.
  • 10 paid holidays plus quarterly and holiday-week company closures.
  • Flexible time off policy.
  • Work from home.
  • 6 weeks of paid parental leave.
  • Salary range: $30-35/hour.

Interested in this position?

Apply directly on the company website

Apply Now

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