Seasonal Print Quality Resolution Assistant - 2026

2 weeks, 6 days ago
Contract
Junior
Design and User Experience
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised

Description

  • Respond to customer calls, emails, and chats and resolve concerns with accurate, empathetic support.
  • Specialize in live phone support and guide customers through the replacement order process.
  • Triage incoming cases to determine whether issues were caused internally or by customer changes.
  • Open, review, and edit Adobe Illustrator and Photoshop files to diagnose print issues.
  • Collaborate with cross-functional teams to route customers from general support to the Print Quality queue.
  • Document technical details and case information in Salesforce to track trends and recurring issues.
  • Prepare replacement order requests so the Processing Team can fulfill them without further investigation.
  • Support general customer service tasks during peak seasonal periods.

Requirements

  • Must reside in one of the eligible states for this seasonal remote role.
  • Seasonal availability from September through December 2026.
  • Excellent written and verbal communication skills with the ability to adjust tone for live interactions.
  • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.
  • Experience with Salesforce Lightning and Google Suite.
  • Ability to think critically and solve complex print and design problems quickly.
  • Ability to work effectively in a remote, team-oriented environment and take feedback well.
  • Ability to work a schedule that includes at least one weekend day.

Benefits

  • Remote seasonal work arrangement.
  • Hourly compensation of $20.32 in Geo 2 locations.
  • Hourly compensation of $18.65 in Geo 3 locations.
  • Opportunity to work in a fast-paced, creative customer support environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Representative

Timeleft 1-10 Diversified Consumer Services

Timeleft is hiring a freelance Customer Support Representative to provide empathetic, high-quality assistance across customer channels and help users feel welcomed while engaging with the company’s shared-experience platform.

1 day, 6 hours ago

Safety Support Specialist

GoGuardian 251-1K Internet Software & Services

GoGuardian is hiring a temporary Safety Support Specialist to help protect K-12 students by reviewing digital safety alerts, escalating urgent concerns, and supporting school officials and internal teams.

2 days, 6 hours ago

Revenue Cycle Specialist (Contract)

Midi Health 11-50 Health Care Providers & Services

Midi Health is hiring a contract Revenue Cycle Specialist to support virtual women’s midlife care operations by managing billing, claims, patient financial support, and reimbursement workflows.

3 days, 7 hours ago

IT Administrator (Google Workspace & Rippling)

Concierge Auctions 51-200 real estate

Concierge Auctions is hiring a remote IT Administrator to manage core internal systems and help build a unified company-wide access control layer for its cloud-based, luxury real estate business.

DHCP DNS macOS Notion Python Salesforce
4 days, 7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers