Customer Support Representative

1 hour, 27 minutes ago
Freelance
Junior
Customer and Technical Support
Timeleft

Timeleft

Timeleft offers a unique dining experience where individuals can meet and connect with five strangers each week, using a personality-matching algorithm to facilitate engaging conversations and meaningful interactions over dinner.

Diversified Consumer Services
1-10
Founded 2020

Description

  • Respond promptly and empathetically to customer enquiries via email, chat, and social media.
  • Tailor responses to each customer’s context and tone.
  • Manage and prioritize a high volume of tickets based on urgency and impact.
  • Escalate recurring issues and critical bugs to relevant internal teams.
  • Contribute to the internal knowledge base and FAQ.
  • Identify opportunities to simplify or automate support processes.
  • Work independently while maintaining response accuracy and quality.

Requirements

  • Previous customer support experience is required.
  • Fluency in English is essential.
  • Strong written communication and empathy.
  • Ability to manage multiple conversations while maintaining accuracy.
  • Experience with support platforms such as Zendesk.
  • Proactive problem-solving mindset.
  • Comfort working independently in a remote, fast-paced environment.
  • Availability Monday to Friday, 7:00 a.m. to 4:00 p.m., including a one-hour break.

Benefits

  • Freelance work arrangement.
  • Remote work environment.
  • Monday-to-Friday schedule.
  • Structured recruitment process including an introduction call, practical case study, and final interview.

Interested in this position?

Apply directly on the company website

Apply Now

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