ServiceTitan Specialist

17 hours, 19 minutes ago
Contract
Junior
Customer and Technical Support
Virtue Staffing

Virtue Staffing

Virtue Staffing supports customer service, sales, and technical support for large and mid-sized businesses globally. They provide pre-qualified candidates and perform candidate searches based on specific company needs. Virtue Staffing also offers consu...

Professional Services

Description

  • Call newly generated Meta leads within 30 seconds of notification to maximize conversion rates.
  • Answer incoming calls from prospective and existing customers using established call processes and scripts.
  • Coordinate, book, and dispatch Comfort Advisor appointments for system replacement estimates.
  • Schedule Service Technicians for home repair appointments.
  • Provide a warm, friendly, and relatable experience on every call while resolving customer inquiries efficiently.
  • Log call details, appointment records, and customer communications in ServiceTitan, Google Drive, and Microsoft Office.

Requirements

  • Direct, hands-on administrative experience using ServiceTitan for booking, dispatching, or lead logging.
  • Ability to respond to digital lead alerts immediately within a 30-second target window.
  • Proficiency with Google Drive and Microsoft Office, including Word, Excel, and Outlook.
  • High-level English fluency with a warm, friendly, and naturally relatable phone presence.
  • Ability to follow call scripts and established processes while exercising sharp critical thinking in unscripted situations.
  • Prior experience in ServiceTitan is preferred.

Benefits

  • Work from home.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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