Trust & Safety Representative

15 hours, 39 minutes ago
Freelance
Junior
Customer and Technical Support
Timeleft

Timeleft

Timeleft offers a unique dining experience where individuals can meet and connect with five strangers each week, using a personality-matching algorithm to facilitate engaging conversations and meaningful interactions over dinner.

Diversified Consumer Services
1-10
Founded 2020

Description

  • Review flagged in-app messages, user profiles, photos, and safety reports against Community Guidelines.
  • Take enforcement actions such as removing content, issuing warnings, suspending accounts, or banning accounts.
  • Handle user appeals fairly and document the reasoning behind each decision.
  • Escalate complex, high-risk, or novel cases to the Global Trust & Safety Manager.
  • Log moderation actions accurately to maintain clean reporting and audit trails.
  • Flag recurring patterns, policy gaps, and classifier misses to Trust & Safety and Engineering.
  • Participate in weekly calibration sessions to keep moderation decisions consistent across the team.

Requirements

  • Previous experience in content moderation, Trust & Safety, or a frontline support role is required.
  • Fluency in English is essential.
  • Sound judgment and consistency when reviewing high volumes of cases.
  • Emotional resilience to handle sensitive content daily.
  • Clear, calm written communication for explaining decisions to users.
  • Attention to detail and discretion with sensitive user data.
  • Comfort working independently in a remote, fast-paced environment.
  • Experience with moderation or ticketing tools such as Zendesk or Intercom is a plus.
  • Additional languages such as French, Spanish, Portuguese, or German are a plus.

Benefits

  • Remote freelance position.
  • Set schedule: Tuesday to Saturday, 09:00–18:00 PHT, including a one-hour break.

Interested in this position?

Apply directly on the company website

Apply Now

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