RemoteLeads Logo
Sign Up Sign In

Sr. Support Specialist, Phones - Contract

17 hours, 20 minutes ago
Mexico, Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Honduras, Uruguay
Contract
Junior
Customer Support
Customer and Technical Support
Wireshark
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs

Description

  • Diagnose and resolve SIP/VoIP connectivity issues such as NAT traversal, SDP mismatches, one-way audio, and packet loss.
  • Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level.
  • Remotely diagnose client network issues, including router and firewall checks, and guide non-technical staff through resolution steps.
  • Provision and configure IP phones for new and existing client accounts.
  • Manage client-facing tickets daily while maintaining SLA adherence and clear written communication.
  • Document recurring technical issues and solutions in the internal knowledge base.
  • Work through complex technical issues to full resolution with limited oversight.

Requirements

  • 2-4 years of experience in technical VoIP/PBX support, with multi-site or enterprise-scale PBX deployments.
  • Solid working knowledge of SIP protocol, RTP/RTCP, PBX call routing/configuration, codec-related call quality issues, and common VoIP failure modes.
  • Working knowledge of networking fundamentals, including subnetting, VLANs, QoS configuration, and packet capture analysis.
  • Hands-on experience provisioning and configuring IP phones across multiple hardware vendors.
  • Strong written English communication for client-facing correspondence.
  • Fluency in English, both written and spoken, is required.
  • Availability aligned with North American business hours, as agreed per engagement.
  • 100% remote and based in Latin America, including Central America.
  • Contractors must provide their own equipment and stable internet connectivity.
  • Experience with Wireshark or equivalent packet capture tools is preferred.

Benefits

  • 100% remote contract position.
  • Work aligned with North American business hours.
  • Opportunity to support a large client base across veterinary clinics and grooming facilities.
  • Role focused on advanced troubleshooting and knowledge-base development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Timeleft

Trust & Safety Representative

Timeleft 1-10 Diversified Consumer Services

Timeleft is hiring a remote freelance Trust & Safety Representative to review and act on user-generated content and safety reports, helping keep its community safe and trustworthy.

Philippines Freelance Junior Customer Support
16 hours, 20 minutes ago
Virtue Staffing

ServiceTitan Specialist

Virtue Staffing Professional Services

VirtueStaff is hiring a ServiceTitan Specialist to handle inbound calls and rapid lead responses for home services clients, with the main goal of converting leads into booked appointments efficiently.

Philippines Colombia South Africa Panama Pakistan Contract Junior Customer Support Operations Specialist
17 hours, 20 minutes ago
Weekday

Voice Actor: CX Agent Voice Cloning (Standard French)

Weekday 11-50 Construction & Engineering

One of our clients is hiring a remote French voice talent to record and evaluate speech samples for an internal CX AI Agent and next-generation text-to-speech technology.

Anywhere United States Contract Mid Level AI (Artificial Intelligence) Customer Support
$0k-$0k
1 day, 17 hours ago
PointClickCare

(Canada) Commercial Services Representative (6 month secondment)

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring a Commercial Services Rep for a 6-month contract to support Marketplace quoting, product corrections, cancellations, and Shared Services case work in coordination with internal teams.

Canada Contract Entry Level Customer Support Operations Specialist
$0k-$0k
CRM Salesforce
2 days, 17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers