Crisis Helpline Responder (New Zealand)

1 day, 17 hours ago
Contract
Junior
Customer and Technical Support
Intellect

Intellect

Intellect is Asia's largest mental health care company, providing coaching, therapy, and a self-care app to 3 million members and leading companies. Their mission is to make mental healthcare accessible by combining technology with a human touch, offer...

Health Care Providers & Services
51-250
Founded 2019
$33M raised

Description

  • Respond to telephone crisis-support calls from individuals and concerned friends or family members.
  • Provide professional crisis counselling using de-escalation and crisis-intervention techniques.
  • Assess caller needs, conduct suicide lethality assessments, and triage for immediate safety or emergency medical attention.
  • Refer callers to appropriate services, including face-to-face crisis intervention, case management, advocacy, individual therapy, or group support.
  • Develop appropriate crisis-management plans with callers.
  • Maintain accurate, detailed call reports, including issues raised and referrals made.
  • Make timely decisions during uncertain or rapidly changing crisis situations.
  • Complete diligent handovers to personnel on the next shift.
  • Comply with responsibilities under the Data Protection Acts 1988, 2003, and 2018 (GDPR).
  • Dedicate the full shift to assigned Intellect tasks and responsibilities.

Requirements

  • 1–3 years of paid or volunteer helpline experience, preferably in mental health or crisis settings.
  • Experience managing high-risk situations, including suicide risk and acute crises.
  • Proven experience as a helpline counsellor or responder.
  • Completed training in crisis intervention or suicide prevention.
  • Fluent communication skills in the applicable native language.
  • Resilience and emotional composure under pressure, with the ability to recover from challenging interactions.
  • Background in mental health or emergency services (preferred).
  • Proficiency in additional languages (preferred).

Interested in this position?

Apply directly on the company website

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