Customer Care Representative (Temp to Hire)

2 hours, 45 minutes ago
Contract
Junior
Customer and Technical Support
Capital Rx

Capital Rx

Capital Rx provides comprehensive health benefit management and transparent pharmacy benefit management solutions, integrating various healthcare services to support millions of plan members across diverse sectors.

Health Care Providers & Services
251-1K
Founded 2017

Description

  • Triage incoming calls from members and pharmacies, investigate concerns, and work toward first-call resolution.
  • Provide support to call center technicians and customer service representatives.
  • Document and escalate member and pharmacy issues to the appropriate Operations teams.
  • Communicate issues and resolutions clearly while de-escalating concerns and meeting health and safety standards.
  • Support customer satisfaction through compassionate, accurate, and timely service.
  • Follow standard operating procedures, HIPAA requirements, company policies, and the Judi Health Code of Conduct.
  • Review pharmacy claims and communicate potential fraud, waste, and abuse findings to internal teams.
  • Manage multiple systems and monitors while multitasking in a high-volume, metric-driven environment.
  • Meet departmental goals for schedule adherence, attendance, and quality monitoring.
  • Complete training during Monday–Friday, 9:00 a.m.–5:30 p.m. Eastern hours and perform other assigned support duties.

Requirements

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • At least 2 years of PBM or related healthcare experience required.
  • At least 2 years of customer service, call center, and/or healthcare experience preferred.
  • Strong listening, relationship-building, written communication, and verbal communication skills.
  • Ability to work independently with minimal supervision in a remote, fast-paced call center.
  • Ability to remain productive in a high-volume, metric-driven environment.
  • Bilingual Spanish proficiency highly preferred.
  • Medicare experience preferred.
  • Strong work ethic, positive attitude, reliable attendance, and commitment to customer care.

Benefits

  • Remote position available throughout the United States.
  • Hourly pay of $26.00 USD.
  • Training schedule is Monday–Friday, 9:00 a.m.–5:30 p.m. Eastern.
  • Equal employment opportunity and nondiscrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Cruise & Resort Reservations Advisor (Remote)

Aisle and Abroad Travel & Tourism

Serve as a remote independent Cruise & Resort Reservations Advisor, helping clients research, select, and coordinate cruise and resort vacations from planning through post-travel support.

3 days, 3 hours ago

Customer Support Specialist

Remote Talent Cloud Professional Services

As a remote Customer Support Specialist, you’ll assist clients’ customers across phone, email, and chat while resolving issues and delivering accurate, professional service.

5 days, 2 hours ago

CX Associate (Mandarin / English) - Malaysia

Anavah Talent 51-200 Staffing and Recruiting

Anavah Talent is conducting advance hiring for a Mandarin-speaking Customer Support Associate to support customers and improve operations remotely for a rapidly growing U.S. telecommunications company.

Zoho CRM
5 days, 3 hours ago

Seasonal Personalization & Order Support Representative - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative from September through December 2026 to provide personalized, multi-channel support and resolve complex order, customization, and fulfillment issues for its design marketplace customers.

Salesforce
6 days, 1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers