CX Associate (Mandarin / English) - Malaysia

2 days, 4 hours ago
Contract
Lead
Customer and Technical Support

Anavah Talent

Anavah Talent is a headhunting, staffing, and recruiting company focused on helping businesses hire specialized overseas talent, especially for direct-hire remote roles. The company emphasizes direct hiring over traditional outsourcing, with a consultative process, candidate sourcing and screening, and a 90-day guarantee.

Staffing and Recruiting
51-200

Description

  • Lead or support customer support and operations processes for telecommunications customers.
  • Handle escalated customer inquiries in Mandarin and English and oversee timely resolution.
  • Develop operational strategies and improve processes to maintain high service standards.
  • Enhance internal operations dashboards to streamline workflows and improve team visibility.
  • Collaborate with the U.S.-based VP of Customer Support, engineers, and customer experience teammates.
  • Refine standard operating procedures for clarity, efficiency, and compliance.
  • Improve use of operational systems including Zoho, Intercom CX, and Google Sheets.

Requirements

  • 2–6 years of leadership experience in operations and customer support.
  • Strong customer support and operations experience, preferably in telecommunications.
  • C1-level English proficiency with excellent written and verbal communication skills.
  • C1-level Mandarin proficiency with excellent written and verbal communication skills.
  • Demonstrated leadership, problem-solving, and analytical abilities.
  • Bachelor’s degree or higher; academic honors from a reputable college preferred.
  • Familiarity with telecommunications or IT services businesses, or willingness to learn.
  • Experience with Zoho, Intercom CX, and Google Sheets preferred.
  • Telecommunications or IT services team lead experience preferred.
  • Experience resolving telecom customer port-in issues preferred.

Benefits

  • $11 per hour, with compensation paid in USD twice monthly.
  • Fully remote work arrangement.
  • Company-provided laptop and technology package.
  • Growth opportunities, promotions, raises, and increased scope.
  • Team offsites, meetups, virtual town halls, and potential paid international travel.
  • Supportive global network, mentorship, advocacy, and professional development.
  • Milestone gifts and birthday treats.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Cruise & Resort Reservations Advisor (Remote)

Aisle and Abroad Travel & Tourism

Serve as a remote independent Cruise & Resort Reservations Advisor, helping clients research, select, and coordinate cruise and resort vacations from planning through post-travel support.

4 hours, 47 minutes ago

Customer Support Specialist

Remote Talent Cloud Professional Services

As a remote Customer Support Specialist, you’ll assist clients’ customers across phone, email, and chat while resolving issues and delivering accurate, professional service.

2 days, 4 hours ago

Seasonal Personalization & Order Support Representative - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative from September through December 2026 to provide personalized, multi-channel support and resolve complex order, customization, and fulfillment issues for its design marketplace customers.

Salesforce
3 days, 3 hours ago

Seasonal Stationery Order Resolution Specialist - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative from September through December 2026 to provide personalized, multi-channel support and resolve customized order issues for its design marketplace customers.

CRM Salesforce
5 days, 4 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers