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(Canada) Commercial Services Representative (6 month secondment)

16 hours, 11 minutes ago
Canada
Contract
Entry Level
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 9

Description

  • Create, review, and process Marketplace quotes with accurate pricing, contractual details, and effective dates.
  • Process product correction and cancellation quotes according to established policies and procedures.
  • Validate quote and billing details before execution to prevent downstream errors.
  • Escalate ambiguous or non-standard quoting scenarios to senior specialists.
  • Process and resolve Shared Services requests in a timely and accurate manner.
  • Support case routing, data validation, and workflow efficiency using AI-enabled tools.
  • Maintain accurate records and documentation in Salesforce and related systems.
  • Partner with senior specialists and respond to routine case-status questions from Customer Success.
  • Follow standardized processes and identify recurring issues or discrepancies for escalation.
  • Participate in training and continuous learning across Commercial Services functions.

Requirements

  • Associate's degree or equivalent combination of education and experience in business, finance, or a related field.
  • Strong attention to detail and accuracy in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Excel and Office.
  • Ability to manage multiple tasks and prioritize competing demands.
  • Comfortable working with ambiguity and adapting to change in a growing business.
  • Bachelor's degree or equivalent combination of education and experience in business, finance, or a related field (preferred).
  • Experience with Salesforce or similar CRM/case management tools (preferred).
  • Exposure to subscription billing, quoting, or contract administration (preferred).
  • Familiarity with SaaS or subscription-based business models (preferred).
  • Interest in AI-enabled tools and process automation (preferred).

Benefits

  • 6-month contract position, approximately September 7, 2026 to March 5, 2027.
  • Remote or hybrid work arrangement.
  • Head office located in Mississauga.
  • Opportunity to work across Marketplace, Sales, Finance, Legal, and Customer Success.
  • Exposure to multiple areas of the business and continuous learning opportunities.
  • Accommodation support available during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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