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Application Support Engineer

7 hours, 8 minutes ago
United Kingdom
Contract
Senior
Technical Support Engineer
Customer and Technical Support
AWS Bash EC2 Grafana Kafka Linux Python SFTP Splunk SQL Zabbix
Apply Now
Bounteous

Bounteous

Bounteous collaborates with ambitious brands across various industries, including finance and healthcare, to drive digital transformation by creating innovative and seamless customer experiences through advanced technologies such as AI, cloud, and data...

Internet Software & Services
1K-5K
Founded 2003
View All Jobs 8

Description

  • Provide remote support, administration, and monitoring for production and demo trading exchange environments.
  • Execute daily operational processing such as contract scheduling, contract settlement, and end-of-day/start-of-day procedures.
  • Triage, troubleshoot, and resolve production incidents while following escalation procedures.
  • Perform root cause analysis and participate in post-incident reviews.
  • Monitor application and system performance and implement tuning recommendations.
  • Support version upgrades, deployments, and release validation with Development and QA teams.
  • Maintain runbooks, SOPs, and operational documentation and manage shift handovers.
  • Investigate and implement tools and scripts to automate and improve operational workflows.
  • Collaborate with Development, QA, Infrastructure, and partner teams on cross-functional issues.

Requirements

  • 5+ years of experience managing or supporting mission-critical production software applications.
  • Strong working knowledge of Linux server operating systems.
  • Proficiency in scripting and automation using Bash and/or Python.
  • Hands-on experience with SQL and relational databases.
  • Demonstrated incident management and technical troubleshooting skills.
  • Solid understanding of escalation procedures and SLA-driven environments.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong attention to detail and a proactive, ownership-driven mindset.
  • Willingness to work in a 24/7 rotational shift model, including nights and weekends.
  • Background in financial services, fintech, or regulated exchange environments is preferred.
  • Knowledge or experience with options and futures trading markets is preferred.
  • Experience with FIX protocol and trading system applications is preferred.
  • Familiarity with monitoring tools such as Grafana, Zabbix, Splunk, or Logic Monitor is preferred.
  • Experience with messaging and middleware systems such as Kafka, AMQ, or Tomcat is preferred.
  • Working knowledge of high availability systems and clusters is preferred.
  • Hands-on experience with AWS services such as EC2, CloudWatch, and S3 is preferred.
  • Experience with change and release management processes is preferred.
  • Exposure to SFTP or file transfer workflows and monitoring is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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