RevOps Lead

4 weeks, 1 day ago
Remote
Contract
Senior
Business Intelligence
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised

Description

  • Optimize AI-driven and human call performance through script, follow-up cadence, and objection-handling improvements.
  • Coach agents and share conversion insights with supporting teams.
  • Define handoffs between AI callers, human agents, and Lifecycle.
  • Build and maintain end-to-end funnel dashboards in Hex, covering lead, approval, booking, and move-in stages.
  • Report on stage conversion, drop-off, and velocity.
  • Partner with Member Success to identify churn-risk signals and conduct proactive retention outreach.
  • Launch retention and transfer interventions through caller campaigns and lifecycle text messages.
  • Improve lead routing, CRM hygiene, experiment instrumentation, and cross-functional SLAs.

Requirements

  • 5+ years of experience in revenue operations, sales operations, growth operations, or funnel analytics.
  • Experience in a marketplace, subscription, or high-volume consumer-sales environment preferred.
  • Fluency in SQL or BI tools such as Hex, Mode, or Looker.
  • Experience with lead routing, calling operations, script and cadence testing, and agent coaching.
  • Daily use of AI for reporting, call analysis, script development, testing, and outreach scalability.
  • Ability to connect operational work to conversion, velocity, and cost metrics.
  • Strong cross-functional coordination across multiple channels and teams.
  • Excellent English communication skills for working with US-based teams and partners.
  • Marketplace, proptech, real estate, or two-sided consumer-platform experience preferred.
  • Experience building a RevOps or sales-operations function from scratch preferred.

Benefits

  • Fully remote position open to candidates across South America.
  • Structured interview process including PeopleOps, leadership, and stakeholder interviews.
  • Opportunity to expand from conversion and outreach operations into the broader Demand Growth function.

Interested in this position?

Apply directly on the company website

Apply Now

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