Member Sales Manager

14 hours, 9 minutes ago
Contract
Lead
Sales and Business Development
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-200
$35M raised

Description

  • Build and continuously improve the member acquisition process, including scripts, objection handling, follow-up cadences, and lead routing through move-in.
  • Set response-time standards and lead-coverage strategies across service hours and time zones.
  • Establish activity and booking targets, maintain performance scorecards, and hold sales agents accountable for results.
  • Review call recordings, provide behavioral feedback, coach agents, and demonstrate effective selling when needed.
  • Analyze lead quality, connection rates, conversion rates, and cost per booking to optimize performance.
  • Develop reliable reporting and attribution for lead sources, agent performance, and bookings; automate manual processes where possible.
  • Hire, train, develop, and manage a high-performing sales team, including performance and headcount decisions.
  • Partner with Sales Leadership, Sales Operations, Product, Marketing, and Member Experience teams.

Requirements

  • 5+ years of experience in inside sales, high-volume outbound sales, or contact center leadership.
  • At least 2 years of experience managing a team of 15 or more people.
  • Demonstrated record of meeting or exceeding sales targets through team performance.
  • Experience building sales cadences, lead-routing models, SLAs, and incentive structures.
  • Experience managing and developing distributed, remote, or offshore sales teams.
  • Ability to use funnel metrics—including time to contact, connection rates, conversion rates, and cost per booking—to drive action.
  • Experience coaching sales representatives using call recordings, performance data, and behavioral feedback.
  • Experience with CRMs and sales/support platforms such as HubSpot, Zendesk, or Intercom, plus power dialers and sales-engagement tools.
  • Hands-on, data-driven leadership approach with strong communication, sound judgment, and adaptability in evolving environments.

Interested in this position?

Apply directly on the company website

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