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IT Specialist - End User

2 hours, 10 minutes ago
Philippines
Contract
Mid Level
Technical Support Engineer
DevOps and Infrastructure
ClickUp macOS
Apply Now
Global Medical Virtual Assistants Careers Page

Global Medical Virtual Assistants Careers Page

Enhance your healthcare organization's capacity with GMVA’s scalable workforce solutions, designed to streamline operations without adding FTEs.

outsourcing/offshoring
11-50
View All Jobs 11

Description

  • Provide first-level technical support through ticketing and support channels.
  • Troubleshoot software, application, network, connectivity, and system issues.
  • Administer Google Workspace accounts, access, groups, and related services.
  • Manage ClickUp user access, tickets, workflows, and basic configuration.
  • Handle password resets, account access, application access, and other IT requests.
  • Support onboarding, offboarding, account provisioning, and account deactivation.
  • Install, configure, update, and troubleshoot approved software and applications.
  • Monitor incidents, follow up on resolutions, and maintain accurate documentation.
  • Maintain records of IT assets, user accounts, software, and support activity.
  • Create troubleshooting guides and knowledge-base documentation.
  • Coordinate with departments and vendors on technical issues.
  • Identify recurring problems and recommend improvements to IT processes and user experience.
  • Assist with IT projects, system implementations, testing, and technology rollouts.

Requirements

  • Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
  • Experience in an IT help desk, technical support, or end-user support role.
  • Strong software troubleshooting, problem-solving, communication, and customer service skills.
  • Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business applications.
  • Basic understanding of networking, account management, and user administration.
  • Ability to explain technical issues clearly to non-technical users and manage multiple priorities.
  • Primary computer with at least an Intel Core i5 6th generation or AMD Ryzen 5 processor, 8 GB RAM, and Windows 11 64-bit or macOS Ventura.
  • USB noise-cancelling headset and camera capable of clear video.
  • Primary internet connection of at least 100 Mbps and backup connection of at least 20 Mbps.
  • Backup computer or UPS capable of powering the workstation for at least 3 hours; a 240 Wh or higher UPS is typically sufficient.
  • Recommended setup includes an Intel Core i7/i9, Core Ultra, or AMD Ryzen 7 processor, 16 GB RAM, macOS Tahoe or Windows 11, and 500 Mbps primary internet.

Benefits

  • Starting rate of $850 USD per month.
  • Independent contractor engagement.
  • Permanent work-from-home arrangement.
  • Free training.
  • Paid time off.
  • HMO coverage.
  • Optical rewards.
  • Performance-based increases.

Interested in this position?

Apply directly on the company website

Apply Now

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