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Kubernetes Technical Support Engineer (LATAM) English Required

13 hours, 46 minutes ago
Mexico, Argentina, Brazil, Chile, Colombia, Costa Rica
Contract
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS Azure Computer Vision DNS Kubernetes Linux
Apply Now
DaCodes

DaCodes

DaCodes is a leading software firm offering Talent Augmentation, Software Factory, UI/UX Studio, and IT Recruitment services. Specializing in software development and digital transformation.

Internet Software & Services
51-250
Founded 2014
View All Jobs 2

Description

  • Provide Tier 2 and Tier 3 technical support to enterprise customers.
  • Troubleshoot on-premises Kubernetes deployments, including software, infrastructure, hardware, networking, storage, and configuration issues.
  • Diagnose problems across clusters, containers, nodes, networking, and underlying infrastructure.
  • Reproduce customer environments and run diagnostic tests.
  • Lead customer troubleshooting sessions and technical discussions.
  • Manage and resolve technical support tickets.
  • Collaborate with Engineering, Sales, and Customer Success teams.
  • Escalate complex issues and product bugs to Engineering and help drive them to resolution.
  • Communicate technical findings, workarounds, and resolutions clearly to customers.

Requirements

  • 2+ years of technical support experience, preferably in Tier 2 or Tier 3 support.
  • Strong hands-on Kubernetes experience in production environments.
  • Experience supporting Kubernetes on-premises or in customer-managed infrastructure; managed cloud-only experience may not be sufficient.
  • At least one relevant certification, such as CKA, CKAD, CKS, AWS, or Azure.
  • Strong troubleshooting skills across software, infrastructure, networking, hardware, and distributed environments.
  • Experience working directly with customers in a technical capacity.
  • Strong written and verbal English communication skills.
  • Ability to independently investigate complex technical issues and collaborate with Engineering.
  • Preferred: Linux troubleshooting and administration experience.
  • Preferred: Experience with Kubernetes networking, storage, ingress, DNS, containers, monitoring, logging, observability, bare-metal servers, VMs, hybrid infrastructure, cloud platforms, enterprise software, AI, computer vision, or video analytics.
  • Availability to work U.S. East Coast business hours; Latin America preferred.

Benefits

  • Fully remote work environment.
  • Monday-to-Friday schedule with project-adjusted working hours.
  • Birthday day off.
  • Major medical and life insurance for employees in Mexico.
  • Access to courses, certifications, and English classes.
  • Virtual integration events, interest groups, and IT meetups.
  • Opportunities to work with global brands, startups, and different business lines.

Interested in this position?

Apply directly on the company website

Apply Now

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