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IT Specialist

3 weeks ago
United States
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Cybersecurity macOS
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Doma

Doma

Doma revolutionizes real estate transactions with machine intelligence for lenders, simplifying title and escrow processes for a seamless customer experience.

Real Estate
1K-5K
View All Jobs

Description

  • Provide first-line support through Freshservice, email, Teams, and phone.
  • Troubleshoot Tier 1 hardware, software, Windows/macOS, Microsoft 365, connectivity, VPN, and access issues.
  • Assist with selected Tier 2 issues, documenting diagnoses and resolutions.
  • Prioritize requests, communicate updates, and escalate complex, high-impact, or security-sensitive issues.
  • Support employee onboarding and offboarding, including device preparation, account actions, MFA, asset recovery, and license reclamation.
  • Process approved identity and access requests, including password resets, mailbox permissions, and group changes.
  • Track equipment assignments, returns, shipments, and reimaging in Snipe-IT or another asset management system.
  • Follow security, access governance, change control, data handling, and incident escalation procedures.
  • Document troubleshooting and resolutions, maintain knowledge articles, and identify opportunities for self-service or automation.
  • Participate in cybersecurity cross-training, service reviews, and operational improvement initiatives.

Requirements

  • Approximately 1–2 years of experience in IT support, help desk, desktop support, or comparable technical work.
  • Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access, and basic networking.
  • Ability to diagnose issues methodically, explain solutions clearly, and confirm successful resolution.
  • Strong customer service, empathy, patience, professionalism, and discretion.
  • Clear written and verbal communication, including accurate ticket documentation.
  • Sound judgment when prioritizing work, protecting confidential information, following procedures, and escalating issues.
  • Interest in automation, information security, and modern IT operations.
  • Experience with Freshservice, ServiceNow, Jira Service Management, or another ITSM platform preferred.
  • Familiarity with Intune, Jamf, Entra ID, Wi-Fi, VPN, DNS, remote access, ITIL, or foundational security concepts preferred.
  • CompTIA A+, ITIL Foundation, Security+, or interest in pursuing a relevant certification preferred.

Benefits

  • Contract, 40-hour-per-week position paying $25–$27.50 per hour.
  • Structured training, hands-on mentoring, cross-training, and opportunities for IT certifications.
  • Medical, dental, and vision insurance for eligible full-time employees.
  • 401(k) with company match and health savings account.
  • Paid time off and 12 weeks of paid family bonding leave.
  • Short- and long-term disability, supplemental life and AD&D, and critical illness, injury, and hospital insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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