RemoteLeads Logo
Sign Up Sign In

IT Specialist

1 day, 2 hours ago
United States
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Cybersecurity macOS
Apply Now
Doma

Doma

Doma revolutionizes real estate transactions with machine intelligence for lenders, simplifying title and escrow processes for a seamless customer experience.

Real Estate
1K-5K
View All Jobs

Description

  • Provide first-line support through Freshservice, email, Teams, and phone.
  • Troubleshoot Tier 1 hardware, software, Windows/macOS, Microsoft 365, connectivity, VPN, and access issues.
  • Assist with selected Tier 2 issues, documenting diagnoses and resolutions.
  • Prioritize requests, communicate updates, and escalate complex, high-impact, or security-sensitive issues.
  • Support employee onboarding and offboarding, including device preparation, account actions, MFA, asset recovery, and license reclamation.
  • Process approved identity and access requests, including password resets, mailbox permissions, and group changes.
  • Track equipment assignments, returns, shipments, and reimaging in Snipe-IT or another asset management system.
  • Follow security, access governance, change control, data handling, and incident escalation procedures.
  • Document troubleshooting and resolutions, maintain knowledge articles, and identify opportunities for self-service or automation.
  • Participate in cybersecurity cross-training, service reviews, and operational improvement initiatives.

Requirements

  • Approximately 1–2 years of experience in IT support, help desk, desktop support, or comparable technical work.
  • Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity and access, and basic networking.
  • Ability to diagnose issues methodically, explain solutions clearly, and confirm successful resolution.
  • Strong customer service, empathy, patience, professionalism, and discretion.
  • Clear written and verbal communication, including accurate ticket documentation.
  • Sound judgment when prioritizing work, protecting confidential information, following procedures, and escalating issues.
  • Interest in automation, information security, and modern IT operations.
  • Experience with Freshservice, ServiceNow, Jira Service Management, or another ITSM platform preferred.
  • Familiarity with Intune, Jamf, Entra ID, Wi-Fi, VPN, DNS, remote access, ITIL, or foundational security concepts preferred.
  • CompTIA A+, ITIL Foundation, Security+, or interest in pursuing a relevant certification preferred.

Benefits

  • Contract, 40-hour-per-week position paying $25–$27.50 per hour.
  • Structured training, hands-on mentoring, cross-training, and opportunities for IT certifications.
  • Medical, dental, and vision insurance for eligible full-time employees.
  • 401(k) with company match and health savings account.
  • Paid time off and 12 weeks of paid family bonding leave.
  • Short- and long-term disability, supplemental life and AD&D, and critical illness, injury, and hospital insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

UJET

Customer Support Engineer (CSE)

UJET 251-1K Professional Services

UJET is seeking a remote Customer Support Engineer contractor in the Manila, Philippines area to investigate complex customer issues, coordinate technical resolutions, and improve support operations for its AI-powered cloud contact-center platform.

Philippines Contract Junior Technical Support Engineer
$25k-$30k
CRM GCP GitHub JIRA Postman SQL Twilio
1 hour, 52 minutes ago
Aviary Health

Patient Technology Support Specialist

Aviary Health 51-200 hospital & health care

Aviary Health is seeking a fully remote Patient Technology Support Specialist to help cardiac rehabilitation patients resolve device and connectivity issues so they can consistently access virtual clinical sessions.

United States Contract Junior Technical Support Engineer
$46k-$52k
iOS macOS
5 days, 2 hours ago
DaCodes

Kubernetes Technical Support Engineer (LATAM) English Required

DaCodes 51-250 Internet Software & Services

DaCodes is seeking a Senior Kubernetes Technical Support Engineer to support an enterprise AI vision and video analytics platform running on on-premises Kubernetes, resolving complex customer issues across software, infrastructure, networking, and hardware.

Mexico Argentina Brazil Chile Colombia Costa Rica Contract Senior Technical Support Engineer
AWS Azure Computer Vision DNS Kubernetes Linux
5 days, 2 hours ago
Welo Global

Hydrus - Session Director — English (US)

Welo Global Professional Services

Welo Data, part of Welocalize, is hiring a Session Director to oversee live supervised voice recording sessions for a multilingual conversational AI project.

United States Freelance Junior Customer Support Technical Support Engineer
$0k-$0k
1 month, 3 weeks ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers