RemoteLeads Logo
Sign Up Sign In

Customer Support Engineer (CSE)

2 weeks, 6 days ago
Philippines
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CRM GCP GitHub JIRA Postman SQL Twilio
Apply Now
UJET

UJET

UJET is redefining customer experience through its advanced cloud contact center platform, which integrates AI-powered solutions to enhance support across voice and digital channels while offering features like intelligent workforce management and virt...

Professional Services
251-1K
Founded 2015
$101M raised
View All Jobs

Description

  • Own complex customer issues from intake through verified resolution, including investigation, mitigation, escalation, and customer communication.
  • Diagnose issues using logs, observability platforms, SQL, APIs, dashboards, carrier records, and internal tools.
  • Execute approved production configuration and change-management requests using validation and rollback procedures.
  • Create and monitor Engineering and QA escalations with clear reproduction steps, technical evidence, and customer impact.
  • Participate in a global on-call rotation as a first technical responder for critical customer interruptions.
  • Coordinate high-severity incidents with Engineering, SRE, Product, Customer Success, and telecom providers.
  • Troubleshoot CCaaS and telecommunications systems, including voice, SMS, SIP, routing, provisioning, porting, BYOC, CRM integrations, virtual agents, and CPaaS providers.
  • Create playbooks, troubleshooting guides, customer knowledge, root-cause analyses, and post-incident reports.
  • Improve support quality, documentation, and operational scalability.

Requirements

  • 2+ years of experience in technical support, site reliability, production operations, solutions engineering, or software engineering preferred.
  • Ability to methodically troubleshoot complex issues across multiple systems and identify root causes.
  • Experience interpreting logs, API responses, network or protocol behavior, and structured data.
  • Working knowledge of SQL and cloud observability tools strongly preferred.
  • Strong written and verbal communication skills for explaining findings to customers and engineers.
  • Ability to manage competing priorities, document cases clearly, and drive issues to closure in a ticketing system.
  • Sound judgment under pressure and willingness to participate in an on-call rotation.
  • Experience with CCaaS, contact-center routing, SIP/VoIP, telecom carriers, CRM integrations, or public-cloud environments strongly preferred.
  • Familiarity with Zendesk, Jira, GitHub, Google Cloud, Postman, SigNoz, Twilio, Telnyx, or similar tools is helpful.
  • Formal computer science education is not required; equivalent practical experience is valued.

Benefits

  • Annual contractor hiring range of $25,000–$30,000 USD.
  • Remote work from the Manila, Philippines area.
  • Medical, dental, and vision benefits.
  • 401(k) plan and wellness benefits.
  • Collaborative and inclusive team culture.
  • Opportunity to work on AI-powered customer-experience technology.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

BriteCore

Senior Technical Support Engineer

BriteCore 51-250 Insurance

BriteCore is seeking a Senior Technical Support Engineer in Argentina to help insurance customers troubleshoot and resolve complex issues with its cloud-based Policy Administration System.

Argentina Contract Senior Technical Support Engineer
AWS Bash Datadog Django JIRA Linux MySQL Python
1 week ago
Doma

IT Specialist

Doma 1K-5K Real Estate

Doma Technology is hiring a contract IT Specialist to provide Tier 1 employee support, assist with selected Tier 2 and security operations, and help improve IT service processes.

United States Contract Junior Technical Support Engineer
$52k-$57k
Cybersecurity macOS
3 weeks ago
DaCodes

Kubernetes Technical Support Engineer (LATAM) English Required

DaCodes 51-250 Internet Software & Services

DaCodes is seeking a Senior Kubernetes Technical Support Engineer to support an enterprise AI vision and video analytics platform running on on-premises Kubernetes, resolving complex customer issues across software, infrastructure, networking, and hardware.

Mexico Argentina Brazil Chile Colombia Costa Rica Contract Senior Technical Support Engineer
AWS Azure Computer Vision DNS Kubernetes Linux
3 weeks, 4 days ago
SupportYourApp

(English C1) Technical Support Consultant, VPS & Trading (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a remote Technical Support Consultant to provide secure, multilingual technical assistance for global technology clients and help customers successfully use their solutions.

Albania Bulgaria Montenegro North Macedonia Romania Serbia Contract Mid Level Technical Support Engineer
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers