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Subscription Retention Specialist - Remote - GOS

2 hours, 40 minutes ago
Honduras, Nicaragua, Trinidad and Tobago, Philippines
Contract
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
201-500
Founded 2002
View All Jobs 2

Description

  • Identify customer needs and provide solutions that build loyalty and retention.
  • Handle account maintenance, payment updates, collections, subscription inquiries, and cancellation requests.
  • Conduct follow-up communications to keep accounts active and in good standing.
  • Document all customer interactions accurately in the CRM platform.
  • Meet individual and team customer experience and retention performance goals.
  • Collaborate with teammates to improve the customer experience.

Requirements

  • Advanced English proficiency (B2+).
  • At least 1 year of experience in customer retention, collections, sales, or a call center environment.
  • Strong communication, negotiation, rapport-building, and objection-handling abilities.
  • Ability to resolve customer concerns effectively.
  • Self-motivated, dependable, organized, and able to work across multiple applications simultaneously.
  • Strong time-management skills.
  • Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
  • Reliable high-speed wired internet connection, a quiet workspace, and a USB headset with a noise-cancelling microphone.
  • Experience in B2B, B2C, subscription services, or technology-related industries is preferred.

Benefits

  • Monthly compensation starting at $800, based on experience, paid through Deel.
  • Uncapped commission opportunities.
  • Performance-based bonus.
  • Fully remote independent contractor position.
  • 15 days of paid time off.
  • Monday through Saturday 8-hour shifts scheduled between 7:00 AM and 7:00 PM ET, with Sundays off.

Interested in this position?

Apply directly on the company website

Apply Now

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