Sleep/CPAP Technician Back-Office Support (Non-Customer-Facing) (021 - 1166)

2 hours, 41 minutes ago

Philippines

Contract

Mid Level

Customer Support

Customer and Technical Support

CRM Shopify

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Hunt St

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Description

Prepare CPAP machine, mask, accessory, and part recommendations for newly diagnosed patients based on diagnosis, prescription, and patient needs.
Support replacement and upgrade requests by conducting equipment compatibility checks and recommending suitable products.
Review home sleep test results and prepare draft therapy recommendations for conditions including sleep apnoea, insomnia, snoring, and bruxism.
Prepare therapy setup guidance and documentation, including device selection, mask-fitting notes, and pressure settings.
Maintain complete CRM records from test results or replacement requests through therapy initiation and follow-up.
Process warranty claims, 30-day exchanges, and money-back guarantee submissions through ResMed and Fisher & Paykel portals.
Extract compliance data from AirView, myAir, and SleepStyle for consultant follow-up.
Coordinate with internal sales, consultant, and warehouse teams.
Maintain current knowledge of TGA-registered devices, CPAP and mask ranges, and Australian private sleep therapy standards.

Requirements

Based in the Philippines and available to work hours aligned with Australian business hours.
Demonstrated hands-on experience in the Australian private CPAP and sleep therapy market; experience limited to US or insurance-managed markets is not sufficient.
Strong technical knowledge of CPAP/APAP devices, masks, parts, and accessories, including ResMed, Fisher & Paykel, Philips, Lowenstein, Yuwell, and BMC.
Experience recommending CPAP machines and masks based on patient diagnosis and prescription.
Experience interpreting home sleep test results or compliance data, such as AirView, myAir, or equivalent.
High attention to detail in CRM data entry and clinical documentation.
Ability to work independently in a remote, non-customer-facing back-office role.
Experience using manufacturer portals for warranty or exchange processes is highly regarded.
Experience with an Australian CPAP retailer, sleep clinic, or home sleep testing provider is preferred.
Experience supporting customers via live chat, phone, or email, and using Jungle Commerce, Shopify, Klaviyo, or Missive, is preferred.

Benefits

$2,000 AUD monthly compensation.
Fully remote, work-from-home arrangement.
Independent contractor engagement directly with the client.
Full training may be provided for the right candidate.

Interested in this position?

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