Ground Operations Lead -Chennai (Contractual)

1 hour, 41 minutes ago
Contract
Mid Level
Project and Program Management

Flix SE

Flix provides long-distance bus and train travel solutions through its brands FlixBus, FlixTrain, Greyhound, and Kâmil Koç. It operates as an asset-light travel-tech platform that combines network planning, marketing, pricing, and technology to connect travelers with transport partners.

Travel tech
1001-5000
Founded 2011

Description

  • Manage a team of ground operations associates and guide daily execution.
  • Monitor and improve operational KPIs such as punctuality, service quality, accessibility, and compliance.
  • Identify operational risks, resolve issues, and ensure adherence to process standards.
  • Oversee distribution and inventory of bus equipment, including vendor reorders.
  • Support go-live activities by collaborating with cross-functional teams.
  • Develop local agent networks and increase offline ticket sales in the city.
  • Enforce quality and safety standards, conduct audits, and manage escalations.
  • Assign ground operations associates to train drivers and bus hosts for new bus line launches.
  • Improve station experience by addressing customer feedback and satisfaction issues.
  • Identify and develop bus stations across the region in coordination with Network Planning and Business Development teams.

Requirements

  • 4 years of hands-on experience in ground operations or last-mile operations in intercity travel, bus operator, or logistics environments.
  • Fluency in English, Hindi, and Tamil/Telugu/Kannada.
  • Experience managing teams with strong interpersonal and stakeholder management skills.
  • Ability to analyze data and identify trends to improve operational efficiency.
  • Strong working knowledge of MS Excel and MS PowerPoint.
  • Ability to thrive in a dynamic, fast-paced environment and work flexible shifts, including 24/7 coverage.
  • Strong cross-functional collaboration and stakeholder communication skills.
  • Experience in a startup or rapidly scaling environment is a plus.
  • International stakeholder interaction experience is preferred.

Benefits

  • Opportunity to work in a rapidly scaling startup.
  • Competitive pay.
  • Strong growth opportunities.
  • Flexible shift planning that considers personal needs.
  • Chance to work with international stakeholders.
  • Opportunity to contribute to intercity travel operations and operational excellence.

Interested in this position?

Apply directly on the company website

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