Customer Service - Temporary Mon-Fri

2 hours, 5 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle large volumes of inbound customer calls promptly.
  • Follow approved communication scripts for different call topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Identify opportunities to upsell products when appropriate.
  • Switch efficiently between tasks while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled hours.
  • Provide positive and professional customer interactions.
  • Cross-train on additional duties as requested.

Requirements

  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills.
  • Strong telephone, verbal communication, and active listening skills.
  • Ability to learn quickly and work independently.
  • Must be at least 18 years old.
  • Successful completion of a background check as permitted by applicable laws.
  • Must provide a laptop or desktop with an Intel Core i5-8250U processor or better and 8GB RAM on Windows 10 or 11 64-bit.
  • Must have dual monitors with a minimum 1280x768 resolution, a USB DSP headset, current antivirus software, and an enabled firewall.
  • Must use secure, dedicated high-speed internet with a hardwired LAN connection; Wi-Fi, extenders, Chromebooks, netbooks, and tablets are not permitted.
  • Must provide a dedicated workspace with a desk, chair, and electrical outlet.
  • Must reside in one of the listed eligible states.

Benefits

  • Work-from-home position.
  • Bring-your-own-device work arrangement.
  • Equal opportunity employer participating in E-Verify.
  • Opportunity to support customers across multiple client programs.

Interested in this position?

Apply directly on the company website

Apply Now

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