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Seasonal Holiday Client Experience & Order Assistant - 2026

12 hours, 19 minutes ago
United States
Contract
Mid Level
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 8

Description

  • Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
  • Resolve custom product questions, unique customer concerns, and fulfillment challenges without relying on rigid scripts.
  • Use internal knowledge bases to research product, design, photo, and printing questions.
  • Navigate multiple systems to review orders, custom design files, inventory, production schedules, and order changes.
  • Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
  • Maintain efficient availability and high-quality service through strong time management and proactive communication.
  • Identify operational errors and platform friction points, and share improvement insights with Customer Service leadership.
  • Participate in supervisor 1:1s and camera-on team huddles to discuss resolutions and workflow improvements.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • Experience serving high-end customers and fully owning complex problem resolution.
  • Experience handling inbound contact volume and working within contact queues.
  • Experience with e-commerce, customer-facing app support, or other fast-paced customer service environments.
  • Experience with design-related work or fulfillment, such as photo printing and design files; related interest or aptitude is preferred.
  • Excellent written communication skills, including the ability to create personalized professional responses without canned templates.
  • Strong attention to detail, organization, and ability to maintain accuracy while continuously context-switching.
  • Experience with omnichannel CRM platforms such as Salesforce or Zendesk and ability to learn unfamiliar technologies quickly.
  • Ability to navigate multiple web-based tools simultaneously, including CRM systems, order databases, design files, and knowledge bases.
  • Availability for a set schedule that includes some evenings and weekends; applicants must reside in an eligible state.

Benefits

  • Fully remote seasonal role running from September through December 2026.
  • Set schedule within Minted’s seven-day operating hours, including applicable evenings and weekends.
  • Hourly compensation of $19.19 in designated Geo 2 markets or $17.62 in other eligible locations.
  • Small-team environment with direct supervisor support, regular live huddles, 1:1 check-ins, and visibility to senior leaders.

Interested in this position?

Apply directly on the company website

Apply Now

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