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Seasonal Personalization & Order Resolution Assistant - 2026

13 hours, 34 minutes ago
United States
Contract
Mid Level
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 8

Description

  • Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
  • Resolve custom product inquiries, unique customer concerns, and fulfillment challenges without relying on rigid scripts.
  • Use internal knowledge bases to research product, design, photo, and printing questions.
  • Navigate multiple systems to review orders, check design files, verify inventory, and process order changes.
  • Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
  • Identify operational errors and platform friction, and share improvement insights with Customer Service leadership.
  • Maintain strong service quality, availability, time management, and proactive communication.
  • Collaborate with supervisors through one-on-ones and video huddles to discuss resolutions and workflow improvements.

Requirements

  • Residence in one of the eligible states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • Bachelor’s degree or equivalent work experience.
  • Experience serving high-end customers and independently resolving complex problems.
  • Experience handling inbound contact volume and working within contact queues.
  • Experience with design-related work or fulfillment, including photo printing or design files preferred.
  • Excellent written communication skills and ability to create personalized, professional responses.
  • Strong attention to detail, organization, and ability to continuously context-switch across platforms.
  • Experience with omni-channel CRM platforms such as Salesforce or Zendesk, with ability to learn unfamiliar technologies quickly.
  • Ability to work a set schedule that includes evenings and weekends.
  • Empathy, resilience, adaptability, and comfort solving unscripted customer situations in a fast-paced environment.

Benefits

  • Remote seasonal position running from September through December 2026.
  • Set schedule within Minted’s seven-day operating hours, including some evenings and weekends.
  • Hourly compensation of $19.19 in designated major metropolitan areas or $17.62 in other eligible locations.
  • Work in a small team pod with direct supervisor support, live huddles, one-on-ones, and leadership visibility.
  • Opportunities to share customer insights and influence workflow and customer-journey improvements.

Interested in this position?

Apply directly on the company website

Apply Now

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