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Bilingual Customer Service Representative - Seasonal

1 month ago
Mexico
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
CSC Generation

CSC Generation

CSC Generation is an AI native retail holding entity that revitalizes iconic brands through the use of data, automation, and its Genesis platform to shape the future of commerce in the age of artificial general intelligence.

Internet Software & Services
251-1K
Founded 2016
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Description

  • Handle inbound customer calls in English and Spanish.
  • Answer questions about products, services, billing, and accounts.
  • Create and maintain detailed service tickets for every customer interaction.
  • Diagnose customer issues and escalate complex cases when necessary.
  • Update customer records and follow up to confirm resolution.
  • Meet service metrics including handling time, first-call resolution, productivity, and customer satisfaction.
  • Collaborate with internal teams to deliver consistent customer support.
  • Participate in ongoing product and customer service training.

Requirements

  • High school diploma or equivalent.
  • Fluent English and Spanish communication skills, written and verbal.
  • Strong computer skills and ability to navigate multiple systems and databases.
  • Strong problem-solving, organizational, and multitasking skills.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Ability to handle difficult customer situations with empathy and patience.
  • Previous inbound customer service experience preferred.
  • Familiarity with service ticket creation and tracking preferred.
  • Interest in or knowledge of outdoor activities preferred.
  • Customer-first, team-oriented attitude and ability to meet performance targets.

Benefits

  • Three-month seasonal contract.
  • MXN $15,000 monthly gross salary for full-time work.
  • MXN $3,000 monthly productivity bonus.
  • MXN $3,000 monthly seasonal bonus upon completion of the contract.
  • Statutory benefits from the first day.
  • Home-office arrangement with full equipment provided.
  • 100% paid training.
  • Two days off per week, with schedules within an 8 a.m.–8 p.m. window.
  • One-hour lunch and two 15-minute breaks per shift.
  • Total Pass benefit.
  • Available only to candidates in CDMX and Estado de México.

Interested in this position?

Apply directly on the company website

Apply Now

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