Support Agent (Freelance, Morning Shifts) | Brainer

2 hours, 7 minutes ago
Freelance
Junior
Customer and Technical Support
Boosta

Boosta

Boosta is a holding tech company that creates, scales, and invests in digital businesses with global potential. - 12 years; - 800+ professionals; - 15+ businesses in the ecosystem. ✔️ In 2022, we launched Burner, our in-house investment fund, providing funding through Private Equity (growth financing) and Venture Builder models. Today, we're building an ecosystem of companies where ambitious people can make an impact, launch new products, and bring bold ideas to life. Are you with us? Dream Big. Build Bigger.

information technology & services
501-1000
Founded 2014

Description

  • Respond to incoming user requests worldwide via email.
  • Meet performance metrics including First Response Time, Resolution Time, and CSAT.
  • Learn Brainer’s product processes and troubleshoot user issues.
  • Collect details and escalate bug reports to technical support, product, and legal teams.
  • Process and issue user refunds through payment systems.
  • Identify service weaknesses and help improve support workflows.
  • Create, edit, test, and launch support macros and tools.
  • Maintain internal documentation and participate in 1-to-1 and team meetings.
  • Work a 2/2 shift schedule from 06:00 to 18:00.

Requirements

  • English proficiency at B1+ to B2+ or higher, with strong written communication skills.
  • 3 months to 1+ year of experience in customer support, technical support, English-market sales, or customer retention.
  • Technical literacy and ability to troubleshoot products and gather detailed user information.
  • Experience escalating bugs and requests to technical, product, or legal teams.
  • Ability to maintain documentation and work with support macros or templates.
  • Strong empathy, customer focus, and conflict-resolution skills.
  • Ability to remain calm and polite under pressure and high request volumes.
  • Adaptability to a fast-paced startup environment.
  • High attention to detail and ability to receive and provide constructive feedback.
  • Availability for a 2/2 schedule from 06:00 to 18:00.

Benefits

  • Freelance work arrangement.
  • Two-day training period.
  • Two test shifts as part of the hiring process.
  • Opportunity to work on a global digital cognitive-development product.

Interested in this position?

Apply directly on the company website

Apply Now

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