Bilingual Medical Customer Service Representative (English & Spanish)

2 hours, 48 minutes ago
Contract
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Respond to patient inquiries by phone, SMS, and email in English and Spanish.
  • Schedule consultations and appointments accurately.
  • Collect and verify patient intake information.
  • Track outstanding inquiries and complete timely follow-ups.
  • Coordinate scheduling with clinics and healthcare providers.
  • Document patient interactions, outcomes, and follow-up requirements in company systems.
  • Maintain complete, accurate, and current patient records.
  • Navigate CRM, scheduling, phone, messaging, and medical record systems.
  • Participate in coaching and quality assurance reviews and apply feedback.
  • Protect patient confidentiality while maintaining professional, empathetic communication.

Requirements

  • Fluent spoken and written English and Spanish with clear spoken English.
  • Previous experience in customer service, patient support, call center operations, medical reception, appointment scheduling, or another phone-based customer-facing role.
  • Excellent verbal communication, active listening, emotional intelligence, and interpersonal skills.
  • Ability to handle sensitive conversations professionally and empathetically.
  • Experience accurately documenting customer or patient interactions.
  • Comfort navigating multiple software systems, including CRM, scheduling platforms, or EMRs.
  • Strong organization, attention to detail, and ability to manage multiple conversations and follow-ups.
  • Reliable internet connection and a professional remote workspace.
  • Availability to work U.S. Eastern Time hours from LATAM.
  • Healthcare or medical customer service experience preferred.
  • Familiarity with medical terminology and experience supporting U.S.-based patients preferred.

Benefits

  • Full-time remote contractor position for candidates in LATAM.
  • Stable 40-hour workweek with paid lunch and daily breaks.
  • Paid time off package and major U.S. holidays off.
  • Ongoing coaching, training, and professional development opportunities.
  • Long-term career growth within a healthcare organization.
  • Potential advancement into senior support, patient coordination, team leadership, healthcare operations, or patient experience roles.

Interested in this position?

Apply directly on the company website

Apply Now

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