(English C2/Native) Inbound Call Agent (remote)

3 hours, 48 minutes ago
Contract
Mid Level
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Handle inbound customer calls regarding account identification, subscription cancellations, and refund requests.
  • Collect customer information and forward requests to the appropriate internal teams.
  • Communicate professionally and empathetically, including with frustrated customers.
  • De-escalate challenging interactions and support positive customer experiences.
  • Follow established procedures to process requests accurately and efficiently.
  • Follow up proactively on outstanding requests and missing information.
  • Research relevant information independently to resolve customer inquiries.

Requirements

  • Native or near-native English proficiency at C2 level, both written and spoken.
  • Clear, neutral speech and strong verbal communication skills.
  • Previous customer support experience.
  • Previous experience handling inbound customer calls.
  • Experience de-escalating difficult interactions and managing frustrated customers professionally.
  • Ability to remain calm, empathetic, and solution-oriented under pressure.
  • Proactive, responsible, and independent working style.
  • Ability to follow established procedures.

Benefits

  • Fully remote work opportunity.
  • Fixed Monday–Friday schedule, 1 PM–9 PM UTC.
  • Compensation in USD.
  • International and inclusive work environment.
  • Referral rewards.
  • Health policy and support for work-life balance.
  • Development opportunities and responsive leadership.
  • No time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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