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Technical Support Specialist - EMEA | Remote

4 weeks, 1 day ago
Anywhere
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CSS Grafana HTML JavaScript Python React REST API SQL
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 7

Description

  • Provide customer support across tickets, chat, email, and online meetings.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Guide partners and clients through the WhatsApp Business ecosystem.
  • Communicate with WhatsApp and Meta representatives as needed.
  • Work closely with EMEA onboarding and commercial teams.
  • Handle multiple support priorities while maintaining accuracy and attention to detail.

Requirements

  • 3-4 years of experience in support or technical support roles.
  • A degree in Computer Science, Science, Technology, or a related field.
  • Interest in moving into a more challenging support position.
  • Proven experience with web development technologies, including HTML, JavaScript, CSS, and APIs.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and helpdesk software.
  • English proficiency at C1 level or higher, plus fluency in one additional language.
  • Customer-focused mindset with strong empathy, troubleshooting, and problem-solving skills.
  • Excellent communication skills, including active listening and clear questioning.
  • Experience with WhatsApp Business API or Meta Graph API is a bonus.
  • Programming skills in SQL, JavaScript, Python, or React are a bonus.
  • Familiarity with logging and monitoring tools such as Grafana or similar is a bonus.
  • People management experience is a bonus.
  • Additional language proficiency is a bonus.

Benefits

  • Fully remote work with flexibility to work from anywhere in the world.
  • Competitive salary package.
  • Annual budget range of €20k to €30k, depending on experience and fit.
  • Opportunity to join a bootstrapped and profitable global company.
  • Opportunity to work with an experienced entrepreneurial team.
  • Daily learning and growth opportunities in an innovative environment.

Interested in this position?

Apply directly on the company website

Apply Now

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