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Technical Support Specialist - Brazil (Remote)

13 hours, 54 minutes ago
Anywhere, Brazil
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CSS Grafana HTML JavaScript Python React REST API SQL
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 6

Description

  • Provide customer support across tickets, chat, email, and online meetings.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Guide partners and clients in navigating the WhatsApp Business ecosystem.
  • Communicate with WhatsApp / Meta representatives.
  • Work closely with LATAM onboarding and commercial teams.

Requirements

  • 3-4 years of experience in support or technical support roles.
  • A degree in computer science, science, technology, or a related field.
  • Interest in moving into a more challenging support position.
  • Proven experience with web development technologies including HTML, JavaScript, CSS, and APIs.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and helpdesk software.
  • English proficiency at C1+ level plus one additional language.
  • Customer-focused mindset with strong empathy for customers.
  • Strong troubleshooting, problem-solving, communication, active listening, and analytical skills.
  • Experience with WhatsApp Business API or Meta Graph API is preferred.
  • Programming skills in SQL, JavaScript, Python, or React are a plus.
  • Familiarity with logging and monitoring tools such as Grafana is a plus.
  • People management experience and additional language proficiency are preferred.

Benefits

  • Contract-based position.
  • Fully remote work from anywhere in the world.
  • Competitive salary package of $20k/year to $25k/year.
  • Opportunity to work with an experienced, bootstrapped, profitable global company.

Interested in this position?

Apply directly on the company website

Apply Now

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