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Technical Support Specialist - Brazil (Remote)

1 month, 1 week ago
Anywhere, Brazil
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CSS Grafana HTML JavaScript Python React REST API SQL
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 6

Description

  • Provide customer support across tickets, chat, email, and online meetings.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Guide partners and clients in navigating the WhatsApp Business ecosystem.
  • Communicate with WhatsApp / Meta representatives.
  • Work closely with LATAM onboarding and commercial teams.

Requirements

  • 3-4 years of experience in support or technical support roles.
  • A degree in computer science, science, technology, or a related field.
  • Interest in moving into a more challenging support position.
  • Proven experience with web development technologies including HTML, JavaScript, CSS, and APIs.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and helpdesk software.
  • English proficiency at C1+ level plus one additional language.
  • Customer-focused mindset with strong empathy for customers.
  • Strong troubleshooting, problem-solving, communication, active listening, and analytical skills.
  • Experience with WhatsApp Business API or Meta Graph API is preferred.
  • Programming skills in SQL, JavaScript, Python, or React are a plus.
  • Familiarity with logging and monitoring tools such as Grafana is a plus.
  • People management experience and additional language proficiency are preferred.

Benefits

  • Contract-based position.
  • Fully remote work from anywhere in the world.
  • Competitive salary package of $20k/year to $25k/year.
  • Opportunity to work with an experienced, bootstrapped, profitable global company.

Interested in this position?

Apply directly on the company website

Apply Now

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