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Remote Desktop Support Analyst (Azure Virtual Desktop)

3 months, 1 week ago
United States
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Active Directory
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Diversified Financial Services
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Description

  • Provide L2-L3 support for users accessing systems through Azure Virtual Desktop (AVD).
  • Troubleshoot login issues, session disconnects, performance problems, and application access issues.
  • Support local laptops used primarily for AVD connectivity.
  • Support Nerdio-managed AVD environments, including dynamic host pools, golden image updates, and software distribution to AVD hosts.
  • Support user access and devices through Active Directory, Microsoft Entra ID (Azure AD), and Intune.
  • Provide operational support for PrinterLogic, Mimecast, and Zscaler.
  • Perform daily checks and follow change management processes.
  • Escalate issues when required and work within defined runbooks and processes.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support.
  • Hands-on experience supporting Azure Virtual Desktop (AVD).
  • Hands-on experience with Nerdio is mandatory.
  • Strong Windows 10/11 troubleshooting skills.
  • Familiarity with Active Directory and user account management.
  • Comfortable working in structured, process-driven environments.
  • Strong written and spoken English.
  • Experience level may range from L1 to L3 depending on background and team needs.

Benefits

  • Fully remote position.
  • Clear scope and expectations.
  • Hands-on experience with AVD and enterprise tools.
  • Opportunity to grow and advance into leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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