(Fluent English) Technical Support Consultant (Remote)

2 months ago
Contract
Junior
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver customer and technical support via email.
  • Handle L1 support inquiries and escalate complex cases to the internal T2 team when needed.
  • Assist customers with questions about device operating systems, billing, refunds, cancellations, and policy issues.
  • Handle sensitive customer data carefully and securely.
  • Maintain a deep understanding of client solutions and meet KPI targets.
  • Keep up with evolving tools and technology.
  • Apply customer happiness practices to ensure customer satisfaction.

Requirements

  • Excellent English skills at C1 level for both spoken and written communication.
  • At least 1 year of experience in customer and technical support.
  • Ability to learn and follow precise procedures.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with minimum 45 Mbps download and 20 Mbps upload.
  • Experience with CRM systems is a plus.

Benefits

  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, with internal health policy support.
  • Responsive leadership focused on development and long-term cooperation.
  • Opportunities for self-development.
  • No time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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