Patient Technology Support Specialist

13 hours, 31 minutes ago
Contract
Junior
Customer and Technical Support
Aviary Health

Aviary Health

Aviary Health, based in New York, is a healthcare technology company that specializes in virtual care, rehabilitation, and chronic disease management. Founded in 2020 by Dr. Ed Wu and CEO Abhishek Chandra, the company rebranded from Recora Health in April 2026 to reflect its expanded services. Aviary Health focuses on digital cardiac care, utilizing AI-powered workflows and remote patient monitoring to enhance healthcare access and quality for patients recovering from cardiac and pulmonary events. The company offers a range of services, including virtual cardiac and pulmonary rehabilitation, chronic disease management, and care navigation. Its proprietary Aviary platform supports these services, enabling health systems to efficiently deliver care. Aviary Health partners with health systems, health plans, and medical groups across the United States, facilitating nearly 400,000 virtual patient visits and demonstrating significant improvements in patient outcomes and cost efficiency.

hospital & health care
51-200
Founded 2020
$40M raised

Description

  • Provide real-time technical support by phone and chat during patient sessions.
  • Guide newly enrolled patients through tablet setup, WiFi connection, app login, and test Zoom sessions.
  • Respond to clinician callback requests for mid-session technical issues.
  • Troubleshoot connectivity, Apple ID, Zoom permissions, app, browser, device, and operating system issues.
  • Coordinate loaner tablet shipments and returns.
  • Use remote device management tools to diagnose and resolve tablet problems.
  • Document patient technology interactions and resolutions in the Aviary Platform.
  • Identify recurring issues and escalate systemic problems to Product and Engineering.
  • Collaborate with Enrollment to complete pre-session technology checks for BYOD patients.
  • Maintain troubleshooting documentation and patient-facing technology guides.

Requirements

  • At least 1 year of experience in help desk, technical support, or customer-facing IT.
  • Exceptional patience and empathy when supporting older, frustrated, or nontechnical patients.
  • Strong ability to diagnose WiFi, device, application, and user issues quickly.
  • Comfort with iPads/iOS, Android tablets, Windows and Mac basics, Zoom, WiFi fundamentals, and browser troubleshooting.
  • Excellent verbal communication and ability to explain technical steps clearly.
  • Reliable internet connection and quiet workspace for phone-based support.
  • Availability Monday through Friday during core hours, with flexible scheduling between 10 a.m. and 8 p.m. ET.
  • Healthcare, telehealth, or patient-facing technology support experience preferred.
  • Familiarity with MDM tools, Zoom administration, Slack, or task management platforms preferred.
  • CompTIA A+ or similar certification and bilingual English/Spanish skills preferred.

Benefits

  • Fully remote work within the United States.
  • Compensation of $22–$25 per hour.
  • Monday–Friday schedule with flexible shift timing.
  • Opportunity to support patients’ access to cardiac rehabilitation and clinical care.

Interested in this position?

Apply directly on the company website

Apply Now

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