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Technical Support Engineer (6 month FTC)

12 hours, 17 minutes ago
United Kingdom
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Android iOS macOS
Apply Now
The Everway Company

The Everway Company

Break down barriers to learning and work with our advanced technology. Unlock the full potential of every mind.

Internet Software & Services
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Description

  • Respond to customer enquiries through phone, email, web requests, and support channels.
  • Investigate technical issues, identify solutions, and guide customers through corrective actions.
  • Record customer interactions, issues, and resolutions accurately in CRM and support systems.
  • Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams.
  • Participate in troubleshooting and knowledge-sharing activities.
  • Create and maintain support documentation, knowledge base articles, and user guidance.
  • Develop product and technical knowledge through training and ongoing learning.
  • Contribute to high standards of customer support and satisfaction.

Requirements

  • At least 1 year of experience in technical support, customer support, help desk, or a related environment.
  • Experience troubleshooting technical issues and supporting customers through resolution.
  • Ability to manage and prioritize multiple customer requests.
  • Experience documenting customer interactions and maintaining accurate records.
  • Ability to collaborate with technical and customer-facing teams.
  • Clear and effective communication skills.
  • Willingness to learn new products, technologies, and support processes.
  • Experience with Windows, macOS, ChromeOS, Android, or iOS environments preferred.
  • Familiarity with Google Workspace or Microsoft 365 preferred.
  • Basic networking, support documentation, CRM or ticketing platform, and AI workflow experience preferred.

Benefits

  • Competitive salary with bonus opportunities.
  • Flexible work schedules.
  • Comprehensive health and wellness benefits.
  • Flexible time-off plans.
  • Career growth through development programs.
  • Collaborative and innovative work culture.

Interested in this position?

Apply directly on the company website

Apply Now

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