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Infrastructure Support Specialist

1 month, 1 week ago
Mexico, Argentina, Brazil, Chile, Colombia, Peru
Contract
Mid Level
Network Engineer
DevOps and Infrastructure
Cisco TCP/IP
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 39

Description

  • Provide remote technical support for network and communications infrastructure.
  • Diagnose and resolve incidents affecting LAN/WAN networks, connectivity, and networking equipment.
  • Support configuration, upgrade, and maintenance activities for local and remote teams.
  • Collaborate with network engineers, global operations teams, clients, vendors, and other stakeholders.
  • Perform advanced troubleshooting using packet capture tools and protocol analysis.
  • Monitor network infrastructure performance using large-scale monitoring and management tools.
  • Manage incidents, problems, and changes in line with ITIL best practices.
  • Create and maintain technical documentation, operating procedures, and support records.
  • Prioritize multiple simultaneous incidents while meeting established SLAs.
  • Communicate technical issues and resolutions clearly to technical and non-technical audiences.

Requirements

  • Technical degree or studies in Management Information Systems, Computer Science, Business Administration, Communications, or a related field.
  • 3 to 5 years of experience in infrastructure support, network operations, or a similar role.
  • Hands-on experience configuring, administering, and troubleshooting Cisco equipment.
  • Strong knowledge of LAN/WAN networks, TCP/IP protocols, networking technologies, and the OSI model.
  • Experience configuring and troubleshooting Cisco switches and routers.
  • CCNA certification or equivalent knowledge is highly valued.
  • Experience using traffic capture tools and network protocol analysis tools.
  • Experience with large-scale network monitoring and administration tools.
  • Knowledge of ITIL processes, including Incident Management, Problem Management, and Change Management.
  • Excellent verbal and written communication skills in English.
  • Ability to work under pressure, manage multiple priorities, and interact with clients, vendors, managers, engineers, and stakeholders at different levels.
  • Availability to participate in a 24x7 support operation and respond to incidents within SLAs of 4 to 8 hours.
  • Previous experience with on-call rotations, critical support, or standby support is a strong plus.
  • Stable internet connection and an adequate remote work setup.

Benefits

  • Remote work from Latin America.
  • Full-time schedule of 40 hours per week.
  • Opportunity to work in enterprise-level infrastructure environments.
  • Exposure to global teams and mission-critical network operations.
  • Collaboration with HITSS and the final client through a structured selection process.
  • Long-term professional growth in infrastructure, networking, and technical support operations.

Interested in this position?

Apply directly on the company website

Apply Now

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