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IT Manager

1 day ago
Mexico
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Confluence JIRA macOS Python
Apply Now
Trivelta

Trivelta

Trivelta offers a customizable platform that integrates sportsbook, casino, and social features, providing operators with native iOS and Android apps to enhance player engagement and optimize retention and revenue.

Hotels, Restaurants & Leisure
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Description

  • Serve as the first point of contact for employee IT issues involving hardware, software, account access, and connectivity.
  • Provision and deprovision user accounts and devices for onboarding and offboarding.
  • Manage device enrollment, patching, and compliance through MDM tools such as Kandji.
  • Administer user access and permissions across Google Workspace, Slack, Atlassian, 1Password, and Okta.
  • Troubleshoot VPN connectivity issues using NordLayer or similar tools.
  • Translate technical issues into plain language for non-technical employees.
  • Document recurring issues and maintain internal knowledge base articles and SOPs.
  • Escalate complex issues to the IT Manager or external vendors as needed.
  • Maintain IT asset inventory including laptops, peripherals, and software licenses.
  • Support conference room and AV setup for meetings as needed.
  • Assist with basic security hygiene, including password resets, MFA enrollment, and phishing awareness.

Requirements

  • 1-3 years of experience in IT support, help desk, or technical support.
  • Strong communication skills, especially for explaining technical issues to non-technical people.
  • Comfort working in a fast-paced, ambiguous startup environment.
  • Ability to learn new tools and systems quickly with minimal onboarding.
  • Experience with Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, and NordLayer or a similar VPN tool.
  • Basic troubleshooting experience across macOS and Windows.
  • Experience supporting a remote or hybrid workforce (preferred).
  • Familiarity with ticketing systems such as Jira Service Management, Freshservice, or Zendesk (preferred).
  • Basic scripting or automation exposure with Shell or Python (preferred).
  • Experience supporting multiple business entities or brands (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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