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Customer Care Specialist

23 hours, 40 minutes ago
United States
Contract
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Threecolts

Threecolts

Threecolts: The #1 Retail & Marketplace Automation Platform empowering businesses to optimize operations, manage inventory, and support profit recovery efforts across major selling channels like Amazon and Walmart.

Internet Software & Services
51-250
$178M raised
View All Jobs 2

Description

  • Deliver customer care through chat, email, and 1:1 or team meetings.
  • Troubleshoot technical issues and perform data analysis to identify root causes and solutions.
  • Handle cancellations, product questions, account support, and customer complaints.
  • Research internal documentation and resources to solve complex issues before escalating.
  • Drive upsells and account expansion during support interactions.
  • Gather customer feedback and share feature requests or workarounds with internal teams.
  • Create and update internal macros and documentation.
  • Collaborate with the Customer Interactions team and other departments.

Requirements

  • Minimum 4 years of customer service experience in SaaS.
  • Proven experience executing sales, upselling, or account expansion in a customer support or customer success environment.
  • Proven ability to maintain high CSAT scores through empathetic, customer-centric communication.
  • Strong resourcefulness and ability to troubleshoot and research independently before asking for help.
  • Ability to balance AI-enabled efficiency with warm, personalized customer interactions.
  • Excellent written and verbal communication skills.
  • Comfort leading video calls and 1:1 or team customer meetings.
  • Ability to work independently under pressure, multitask, and contribute in a results-oriented team environment.
  • Own device required for the role.
  • Availability to work 8:00 AM to 5:00 PM Eastern Time, Monday through Friday.

Benefits

  • Compensation of $22,000 per year.
  • Independent contractor role.
  • Monday to Friday schedule.
  • Fixed working hours from 8:00 AM to 5:00 PM Eastern Time.

Interested in this position?

Apply directly on the company website

Apply Now

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