线上客服专员

1 day ago
Contract
Junior
Customer and Technical Support
Think Academy U.S

Think Academy U.S

Think Academy US, a subsidiary of TAL Education Group, offers world-class online and in-person math programs for K-12 students. With multiple difficulty levels, the programs help students excel in school classes and math competitions. The company is de...

Diversified Consumer Services
51-250
Founded 2019

Description

  • 负责已报名学生及家长的日常服务,及时回复咨询并提供专业支持。
  • 跟进学生学习情况和家长需求,协助处理课程安排、调课、请假等事项。
  • 妥善处理家长反馈和客诉问题,协调相关团队推动解决。
  • 记录并整理用户反馈,持续优化服务流程和用户体验。
  • 与教学、运营团队紧密协作,保障学习体验。
  • 维护良好的客户关系,提升家长满意度。

Requirements

  • 本科及以上学历。
  • 普通话表达流畅,中文(普通话)听说读写流利。
  • 具备基础英语阅读能力,达到大学英语四级或同等水平。
  • 能够适应长期夜班及远程办公。
  • 自备电脑及稳定网络环境。
  • 有客服、班主任、教务或学习服务相关经验者优先。
  • 有教育行业经验者更佳。
  • 具备良好的沟通能力、服务意识和责任心。
  • 能够耐心处理家长咨询及客诉问题。
  • 每周工作5天,共40小时,需配合周末及法定节假日排班。

Benefits

  • $20-25/小时 + 提成。
  • 全程居家办公,全国可申请,不限城市。
  • 完善培训体系,提供培训与晋升机会。
  • 岗位长期稳定。
  • 表现优秀者在续约时有涨薪或转正机会。
  • 服务绩效优秀者收入更高。

Interested in this position?

Apply directly on the company website

Apply Now

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