RemoteLeads Logo
Sign Up Sign In

Subscription Retention Specialist - Remote - GOS

3 days, 1 hour ago
Colombia, Honduras, Nicaragua, Peru
Contract
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 4

Description

  • Build customer loyalty by identifying customer needs and providing effective solutions.
  • Handle account maintenance, payment updates, collections, and cancellation requests.
  • Conduct follow-up communications to keep customer accounts active and in good standing.
  • Accurately document customer interactions using the CRM platform.
  • Meet individual and team performance goals for customer experience and retention metrics.
  • Collaborate with teammates to improve the customer experience.

Requirements

  • Advanced English proficiency (B2+).
  • At least 1 year of experience in customer retention, collections, sales, or a call center environment.
  • Strong communication, negotiation, and objection-handling skills.
  • Ability to build rapport and resolve customer concerns.
  • Self-motivated, dependable, and organized, with comfort using multiple applications simultaneously.
  • Strong organizational and time management skills.
  • Experience in B2B, B2C, subscription services, or technology-related industries is a plus.
  • Personal Windows 10/11 computer with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.
  • Reliable high-speed wired internet connection.
  • Quiet, distraction-free workspace.
  • USB headset with a noise-cancelling microphone.

Benefits

  • Monthly compensation starting at $800, depending on experience, paid through Deel.
  • Uncapped commission opportunities.
  • Performance-based bonus.
  • Fully remote work.
  • Monday through Saturday, 8-hour shifts scheduled between 7:00 AM and 7:00 PM Eastern Time.
  • Sundays off.
  • 15 days of paid time off.
  • Independent contractor position.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Think Academy U.S

线上客服专员

Think Academy U.S 51-250 Diversified Consumer Services

好未来（学而思）国际教育团队招聘一名远程客服（Customer Success Specialist），负责已报名学生及家长的售后支持与学习服务保障。

Anywhere Contract Junior Customer Success
$42k-$52k
1 day, 1 hour ago
C

Freelance Senior Customer Experience Consultant Trainer (Automotive)

CXG

CXG is seeking freelance senior customer experience consultant trainers to deliver local training for a global luxury automotive project across key markets.

Poland Austria Switzerland Germany Brazil Freelance Senior Customer Success Training Manager
4 days, 1 hour ago
Devoted Studios

Community Manager - Devoted Fusion (Platform)

Devoted Studios 51-250 Internet Software & Services

Fusion by Devoted is hiring a Community Manager to grow and activate a global community of freelance game artists around its platform for discovering, managing, and getting paid for freelance work.

Europe Ukraine Contract Junior Customer Success Social Media Manager
CRM HubSpot Notion
1 week ago
Minted

Seasonal Holiday Concierge

Minted 251-1K Professional Services

Minted is hiring a seasonal Holiday Concierge to provide virtual, personalized holiday shopping consultations that help customers choose and customize stationery and decor while delivering a seamless brand experience.

United States Contract Junior Customer Success Sales
$42k-$46k
CRM E-commerce Salesforce
1 week ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers