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Seasonal Holiday Concierge

4 weeks, 1 day ago
United States
Contract
Junior
Customer Success
Customer and Technical Support
CRM E-commerce Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 9

Description

  • Host 30-minute live, on-camera consultations to help customers personalize holiday stationery designs.
  • Use soft sales techniques to support revenue growth during customer consultations.
  • Upsell and cross-sell stationery and decor products based on customer needs.
  • Serve as a customer advocate and brand ambassador for Minted.
  • Answer questions about products, services, customization, and order placement.
  • Collaborate with cross-functional teams when additional support is needed.
  • Document customer interactions accurately in the CRM.
  • Use tools and training to respond to inquiries and support customer satisfaction.
  • Track and meet quality and productivity KPIs.
  • Perform additional duties and projects as assigned by management.

Requirements

  • 2+ years of customer service experience, preferably with a premium brand.
  • Sales, concierge, or account management experience required.
  • Bachelor’s degree or equivalent work experience.
  • Excellent written and verbal communication skills.
  • High attention to detail, strong organization, and ability to follow through.
  • Ability to manage multiple tasks in a fast-paced, high-volume environment.
  • Comfortably work a flexible variable schedule, including evenings and at least one weekend day.
  • Technologically adept; eCommerce familiarity is a plus.
  • Experience with Salesforce or other CRM software is a plus.
  • Able to represent the Minted brand professionally on screen with customers.

Benefits

  • Hourly pay of $22.23 for Geo 2 locations and $20.40 for Geo 3 locations.
  • Variable compensation model with room for salary growth during employment.
  • Seasonal contract role ending 12/31/2026.
  • Flexible/variable hours based on holiday demand.

Interested in this position?

Apply directly on the company website

Apply Now

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