(fluent French & English C1) Customer Support Consultant (remote)

2 hours, 17 minutes ago
Contract
Entry Level
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver customer support via phone calls, email, and chat.
  • Escalate complex cases to the internal team.
  • Handle sensitive customer data securely and carefully.
  • Apply customer happiness best practices to support interactions.
  • Maintain a deep understanding of client solutions.
  • Meet defined KPI targets.
  • Keep up with evolving tools and technology.

Requirements

  • Excellent French and English skills at C1 level or higher for both spoken and written communication.
  • At least 6 months of experience in a customer and technical support role.
  • Experience with CRM systems.
  • Experience handling ticket-based customer issues across email, phone, and chat channels.
  • Ability to learn and follow precise procedures.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 16 GB RAM and a stable internet connection of at least 45 Mbps download and 20 Mbps upload.
  • Experience supporting time and attendance software or workforce management systems from a support perspective is a plus.

Benefits

  • Fixed schedule: Monday–Friday, 8 AM–4 PM EDT.
  • Fully remote work opportunity.
  • Compensation in USD.
  • Inclusive international environment.
  • Rewards for referring friends.
  • Internal health policy and balance between workload and personal time.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Medical Receptionist / Insurance Verification Specialist

Staffing For Doctors Health Care Providers & Services

Long Island Gastro is hiring a Virtual Medical Receptionist / Insurance Verification Specialist to manage patient calls, scheduling, intake, and insurance verification for a busy gastroenterology practice.

2 hours, 17 minutes ago

Bilingual Medical Assistant

Staffing For Doctors Health Care Providers & Services

Remote healthcare team seeks a bilingual Medical Assistant to support both front-office and back-office patient care, with primary responsibility for managing virtual patient interactions and clinical-administrative workflows.

HIPAA
2 hours, 17 minutes ago

Patient Activation Specialist (Scranton, Pennsylvania)

Noctrix Health 11-50 Health Care Providers & Services

Noctrix Health is hiring a Patient Activation Specialist in Scranton, PA to provide in-home titration and device activation sessions for patients using its therapeutic wearable therapy.

2 hours, 32 minutes ago

Seasonal Customer Service Team Supervisor

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Team Supervisor to lead customer service teams supporting premium customer experiences during the September through December 2026 peak season.

E-commerce
1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers