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Seasonal Customer Service Team Supervisor

2 weeks, 2 days ago
United States
Contract
Senior
Customer Support
Customer and Technical Support
E-commerce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 7

Description

  • Directly supervise Customer Service Leads and Customer Service Representatives.
  • Provide day-to-day support, subject matter expertise, and coaching to the customer service team.
  • Monitor queue management and adherence to drive productivity and contact prioritization.
  • Check in with team members at the start and end of shifts to support performance and feedback.
  • Stay available to answer questions, monitor communications, and provide real-time feedback via Slack and Google Hangouts.
  • Hold regular one-on-one meetings to review performance, coach team members, and support accountability.
  • Ensure schedules, breaks, lunches, and Workforce Management guidelines are followed.
  • Complete assigned project work, including promo code requests, financial transactions, fulfiller requests, and vendor communications.
  • Collaborate with cross-functional leaders and teams to improve customer experience and resolve roadblocks.
  • Produce a Weekly Business Review covering team performance, coaching status, QA, CSAT, and productivity metrics.

Requirements

  • Must reside in one of the eligible states for this seasonal role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • This is a remote seasonal role running from September through December 2026.
  • Bachelor’s degree or equivalent work experience.
  • 4+ years of customer service experience, preferably in eCommerce or retail.
  • 1+ years of leadership experience in a customer service setting, including managing team performance and driving results.
  • Strong leadership, written, and verbal communication skills.
  • Excellent interpersonal skills and problem-solving ability.
  • Proficiency with Google Docs, Sheets, and Slides.
  • Comfort using technology and ideally familiar with eCommerce.
  • Ability to work a flexible/variable schedule, including weekends, based on business needs.

Benefits

  • Remote seasonal work arrangement.
  • Hourly pay of $24.82 in Geo 2 locations.
  • Hourly pay of $22.78 in Geo 3 locations.
  • Opportunity to work in a customer-facing role at Minted during the holiday season.

Interested in this position?

Apply directly on the company website

Apply Now

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