Seasonal Customer Service Team Supervisor

1 day, 3 hours ago
Contract
Senior
Customer and Technical Support
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised

Description

  • Directly supervise Customer Service Leads and Customer Service Representatives.
  • Provide day-to-day support, subject matter expertise, and coaching to the customer service team.
  • Monitor queue management and adherence to drive productivity and contact prioritization.
  • Check in with team members at the start and end of shifts to support performance and feedback.
  • Stay available to answer questions, monitor communications, and provide real-time feedback via Slack and Google Hangouts.
  • Hold regular one-on-one meetings to review performance, coach team members, and support accountability.
  • Ensure schedules, breaks, lunches, and Workforce Management guidelines are followed.
  • Complete assigned project work, including promo code requests, financial transactions, fulfiller requests, and vendor communications.
  • Collaborate with cross-functional leaders and teams to improve customer experience and resolve roadblocks.
  • Produce a Weekly Business Review covering team performance, coaching status, QA, CSAT, and productivity metrics.

Requirements

  • Must reside in one of the eligible states for this seasonal role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • This is a remote seasonal role running from September through December 2026.
  • Bachelor’s degree or equivalent work experience.
  • 4+ years of customer service experience, preferably in eCommerce or retail.
  • 1+ years of leadership experience in a customer service setting, including managing team performance and driving results.
  • Strong leadership, written, and verbal communication skills.
  • Excellent interpersonal skills and problem-solving ability.
  • Proficiency with Google Docs, Sheets, and Slides.
  • Comfort using technology and ideally familiar with eCommerce.
  • Ability to work a flexible/variable schedule, including weekends, based on business needs.

Benefits

  • Remote seasonal work arrangement.
  • Hourly pay of $24.82 in Geo 2 locations.
  • Hourly pay of $22.78 in Geo 3 locations.
  • Opportunity to work in a customer-facing role at Minted during the holiday season.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Medical Receptionist / Insurance Verification Specialist

Staffing For Doctors Health Care Providers & Services

Long Island Gastro is hiring a Virtual Medical Receptionist / Insurance Verification Specialist to manage patient calls, scheduling, intake, and insurance verification for a busy gastroenterology practice.

3 hours, 4 minutes ago

Bilingual Medical Assistant

Staffing For Doctors Health Care Providers & Services

Remote healthcare team seeks a bilingual Medical Assistant to support both front-office and back-office patient care, with primary responsibility for managing virtual patient interactions and clinical-administrative workflows.

HIPAA
3 hours, 4 minutes ago

(fluent French & English C1) Customer Support Consultant (remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to provide multilingual customer and technical support for global SaaS, software, and hardware clients from a remote home office.

3 hours, 4 minutes ago

Patient Activation Specialist (Scranton, Pennsylvania)

Noctrix Health 11-50 Health Care Providers & Services

Noctrix Health is hiring a Patient Activation Specialist in Scranton, PA to provide in-home titration and device activation sessions for patients using its therapeutic wearable therapy.

3 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers